Shopping with Cybercellar; a lesson in customer service

Craig Strachan - Keep Talking!

Service excellence is shown at its best when things go wrong. Communication Customer Service customer service

Comparing webinar services-Google Hangouts on Air, GoToWebinar, and Zoom-and why I chose Zoom

PowerPoint Tips

More and more, presenters are presenting online, using webinar services. So I thought I’d share my experience and maybe comparing webinar services will help you make a choice. Here’s my story of my experience with comparing webinar services–Google+ Hangouts on Air, GoToWebinar (including GoToMeeting), and Zoom. When you pay for a webinar service and they change the interface, they send you an email about it, with tutorials.

2016 158

Branding - Disruptor Role in Legal Services

Jane Genova: Speechwriter - Ghostwriter

" However, in legal services, an old-line branch of professional services, it may be branding which is the disruptor. Accounting firm PwC now provides legal services in the U.S. PwC has been innovative in how it delivers and prices legal services.

2018 52

Exhaustion - The New Normal in Professional Services

Jane Genova: Speechwriter - Ghostwriter

The whole game has changed throughout professional services, ranging from management consulting to public affairs. Among the shifts since the good old days of the 20th century in professional services are: Increased competition. 

2018 52

Professional Services - Clients' Make-Believe Emergencies

Jane Genova: Speechwriter - Ghostwriter

In brandname professional services, those big powerful clients are kings and queens.   On "Mad Men," in the professional services world of advertising, when Lucky Strike announced it was pulling its account, the agency went into meltdown mode.

2018 52

This is what customer service is!

Craig Strachan - Keep Talking!

The customer service staff were friendly, supportive and helpful. Imagine if every company offered such great service. What service do you offer? Customer Service Amazon KindleI have had my Amazon Kindle for about 18 months (6 months out of warranty), and a few weeks ago it started behaving strangely, in that whenever it went onto standby, it would crash. So, I started a live chat with Amazon support on their website to see if we could resolve it.

Financial Services Industry - Shift from Retirement to "Next"

Jane Genova: Speechwriter - Ghostwriter

  Even the financial services industry, known for pushing various forms of retirement accounts, is recognizing the shift. Retirement.    That was invented in the late 19th century. Before that there was no need for it since life spans were so short. 

2019 56

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!

Quiz Marketing in Professional Services

Jane Genova: Speechwriter - Ghostwriter

  What is new is that even staid professional services firms are using quizzes for attracting new businesses.   The challenge in professional services, since prospects are sophisticated, is to make the quiz content engaging for educated consumers.

Professional Services - Law Firms No Longer "Special Institution"

Jane Genova: Speechwriter - Ghostwriter

  The specialness of legal services is over. It used to be: No, you never messed about the fee you had to pay the law firm. The work itself was to o important and you figured they could mow you down in legal actions if you tried to stiff them - or even delayed sending the check.

2018 52

20% off all coaching services in October!

Speak Schmeak

Regardless of how you feel about the name, you are invited to book any of my coaching services in October ( see this page ) at a 20% discount! In order to secure the discounted rate, you must book and pay for the service in October.

Consulting Services for Freelancers

Six-Figure Freelancer Blog

Paul Lima offers consulting services for freelance writers and editors, and other independent practitioner. Work one-on-one by email or phone to discuss the business of freelance writing and editing or starting almost any service-based business. Business Training Freelance Writing - General Marketing Your Services business of freelance writing freelance writing freelance writing consulting services Paul Lima

Professional Services & Developing New Business

Jane Genova: Speechwriter - Ghostwriter

The professional services marketplace keeps mutating. That's why those of us who have to develop new business must keep experimenting with strategies and then the tactics within those big plans. That's what I had learned in September 2016. The results have been amazing.

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!

Wine and service

Speak Schmeak

At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.

Wine and service

Speak Schmeak

At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.

Best Web Services for Sharing Presentations Online

Presentation Guru

Luckily, cloud based services have resolved that problem. But these services don’t just allow presentations to be shared online; they also come with their own set of handy features that can help you do so much more than just share your slides.

Web 58

Professional Services Firms - The Soul-Withering Experience of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

A professional services firm does the work. The invoice is sent. The invoice isn't paid.    Then it dawns: We are "being stiffed." " Of all the soul-withering experiences in earning a living that probably heads the list.

2018 52

Accurately Pricing Writing Services

Six-Figure Freelancer Blog

[Excerpt from Everything You Wanted to Know about Freelance Writing – [link]. Note : See companion post: Setting your corporate writing rate – [link]. Before you quote on a project, you need to define the scope of the project. To do this, you have to ask the client a number of questions: 1. When does the project start? When is the project due? What am I expected to produce (the deliverable)? Who will I work with as the primary point person?

Professional Services: The Soul-Crushing Trauma of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

Among the most soul-wrenching experiences in professional services is this: Pulling out all stops to serve the client and then getting stiffed. Lawyers get stiffed just like many of the rest of us in professional services.

2018 52

Professional Services - The Soul-Wrenching Matter of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

  When Shnaider did not pay the fee for service Judge Sullivan granted the law firm's request to withdraw from the case.  In professional services, being stiffed after pulling out all stops to do a good job for the client is soul-wrenching. 

2018 52

Financial Services Firms - If You Don't Leave Us Alone.

Jane Genova: Speechwriter - Ghostwriter

To those categories of products, services, and creatures might be added financial services firms. Yet, usually with great authority the financial services firms predict millions of dollars will be needed for retirement or semi-retirement.

2018 52

Professional Services (including PR), Power & #MeToo

Jane Genova: Speechwriter - Ghostwriter

The media spotlight on alleged sexual harassment has widened the territory covered to include professional services. The #MeToo in professional services, be the niche law or public relations, is more about the plain-vanilla abuse of power.

2017 52

Marketing Professional Services - Google Is Our Store Front

Jane Genova: Speechwriter - Ghostwriter

Traditional large and midsized law firms should join the small ones and solos in feeling threatened by the online, on-demand services of LegalZoom. Clearly, when looking for solutions, clients/customers - and not only in legal services - increasingly are making their first stop online.

2018 52

Artificial Intelligence in Services - Allstate's Smart Public Relations

Jane Genova: Speechwriter - Ghostwriter

Tom Wilson, chief executive officer at Allstate, predicts that artificial intelligence (AI) will have the force of a tsunami in services. Here he is quoted in Fortune. But, in this era of Cruel Capitalism, Allstate has made a smart move.

2018 56

Professional Services - Pricing Pressure and Pareto Rule

Jane Genova: Speechwriter - Ghostwriter

What's going on in the legal sector also is what keeps the majority of us in other kinds of professional services up at night. Each professional services firm has to establish and keep reviewing its unique pricing approaches.

Courhouse News Service - Yes, Check Out Its Reporting Opportunities

Jane Genova: Speechwriter - Ghostwriter

Those associated with the legal sector or hoping to parachute into it are answering the growing number of help-wanted ads posted by Courthouse News Service. In addition, Courthouse News Service provides litigation reports to subscribers.

20% off all coaching services in October!

Speak Schmeak

Regardless of how you feel about the name, you are invited to book any of my coaching services in October ( see this page ) at a 20% discount! In order to secure the discounted rate, you must book and pay for the service in October.

The business of speechwriting: Client service

Joan Detz Speaker Services

Whether you write on staff or freelance, you want your speechwriting clients to feel like they’re in good hands. Think about the clients you served last week. Write down 3 specific things you did to convey your professionalism. Keep this list of actions on file.

2017 52

Professional Services Firms, Like McKinsey - They Must Go in Search for a Soul

Jane Genova: Speechwriter - Ghostwriter

The message of the analysis is that professional services firms such as McKinsey need to develop a moral compass. In essence, The New Yorker article argues that professional services is not a value-free zone. Of course, lawyers also are part of the professional services niche.

2018 56

Spokesperson Services | Media Expert

TJ Walker Interactive

Uncategorized media spokesperson spokesperson

Professional Services Providers - Sure, Accept Payment in Bitcoin

Jane Genova: Speechwriter - Ghostwriter

Some professional services firms are now facing this decision: Should they accept payment in bitcoin and other cryptocurrencies.  Currently there exist technical support services which convert bitcoin into American dollars.

2018 52

Real Customer Service?

Speaking Of...

There are speakers and trainers who make their living teaching companies about customer service--what it is, and how to deliver it. Maybe these are state workers, and feel that service or being cordial isn't their job. Tags: customer service hospitality courtesy I think stories tell it best. We stopped at a highway rest stop on a recent car trip to another state. The kind of place that's part of the state highway system. Food, trinkets, etc.

August Special: $100 off PowerPoint design service

Speak Schmeak

Take $100 off my PowerPoint design service for the whole month of August! In honor of the golden days of late summer, and to help you prepare for those fall meetings and conferences you'll be attending, I've got a juicy special for you, as juicy as a ripe summer peach.

Design 130

August Special: $100 off PowerPoint design service

Speak Schmeak

Take $100 off my PowerPoint design service for the whole month of August! In honor of the golden days of late summer, and to help you prepare for those fall meetings and conferences you'll be attending, I've got a juicy special for you, as juicy as a ripe summer peach.

Design 130

Professional Services - Marketing Communications Opportunity

Jane Genova: Speechwriter - Ghostwriter

But you will develop expertise in marketing communications for a professional services firm. This help-wanted is for a small law firm in Fairfax, VA. The pay is relatively low - $15 an hour. Add media relations to that and you will be in the money, down the road. Here are the details and how to apply.     careers

2014 47

When your first public speech is in the service of others

The Presenter's Blog

When you find your voice in the service of helping others, and rise to the occasion, you never know to what other successes it will lead you.

2013 179

Professional Services - Rebranding Jones Day Law Firm

Jane Genova: Speechwriter - Ghostwriter

At one time, the Jones Day law firm brand was that of medieval monks laboring selflessly to serve their master The Law. Those monk-like creatures were positioned and packaged as not caring much about money. In fact, no one knew what another monk was earning serving The Master in the vineyard.

2016 56

Moving sale! 20% off select public speaking coaching services through August 4!

Speak Schmeak

Check out my services page on my site, and anywhere you see a PayPal button, I'm offering 20% off the regular price of that service. It's a win-win: I get my moving expenses covered and you get a great deal on a variety of services! I'm moving. It's pretty momentous.

2011 194

Thought Leadership for Professional Services Firms - Focus on Target Markets

Jane Genova: Speechwriter - Ghostwriter

Professional services players, ranging from lawyers to management consultants, have always recognized the marketing power of thought leadership.

30 Blogs on How to Handle Difficult People | Nanny Service

The Communication Blog

30 Blogs on How to Handle Difficult People | Nanny Service. Here is a great collection of blogs addressing the general area of dealing with difficult people. There seems to be something here for everyone--we all seem to have to deal with difficult people at one time or another. link]. communicating with difficult people difficult people

2013 100

PC Doctor, Austintown, OH - Fast Service, Straight-Talking, Discount Pricing

Jane Genova: Speechwriter - Ghostwriter

No one can be without their laptop. That's even though we might also own several other e-gadgets. Matt and his staff at PC Doctor in Austintown, Ohio, know that. They jump when we have a problems.

Legal Nightmare - Eliminating the Legal Services Corporation

Jane Genova: Speechwriter - Ghostwriter

Few, though, know about the Legal Services Corporation (LSC). Pop culture has made us familiar with public defenders. On television crime shows they parachute in to assist the low- or no-income with criminal defenses. That function is guaranteed by the Sixth Amendment. Started in 1974, it assists the poor with civil legal matters. Those range from preventing foreclosures to end of life issues. The Trump Administration wants to eliminate LSC. 

2017 40