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Shopping with Cybercellar; a lesson in customer service
Craig Strachan - Keep Talking!
APRIL 29, 2013
Service excellence is shown at its best when things go wrong. Communication Customer Service customer service
Services Related Topics 
Comparing webinar services-Google Hangouts on Air, GoToWebinar, and Zoom-and why I chose Zoom
PowerPoint Tips
JANUARY 8, 2016
More and more, presenters are presenting online, using webinar services. So I thought I’d share my experience and maybe comparing webinar services will help you make a choice. Here’s my story of my experience with comparing webinar services–Google+ Hangouts on Air, GoToWebinar (including GoToMeeting), and Zoom. When you pay for a webinar service and they change the interface, they send you an email about it, with tutorials.
Trending Sources
Financial Services Industry - Watch Your Language
Jane Genova: Speechwriter - Ghostwriter
MARCH 29, 2019
The sales pitches of the financial services industry are stuck back in the 20th century. It was then that language about "financial security" could be used. Now, when a financial planner leverages that phrase, the smart among us in The New Aging smirk.
Those Low-Priced Subscription Services - My Experience with Office Depot
Jane Genova: Speechwriter - Ghostwriter
APRIL 30, 2019
The jolly tech expert in the store recommended I purchased a tech subscription service. Service was available 24/7. Over a number of months I called the service - 888-315-5073. Several more times I phoned the Office Depot subscription service about the same problem.
This is what customer service is!
Craig Strachan - Keep Talking!
APRIL 28, 2011
The customer service staff were friendly, supportive and helpful. Imagine if every company offered such great service. What service do you offer? Customer Service Amazon KindleI have had my Amazon Kindle for about 18 months (6 months out of warranty), and a few weeks ago it started behaving strangely, in that whenever it went onto standby, it would crash. So, I started a live chat with Amazon support on their website to see if we could resolve it.
Six customer service tips for speakers
Speak Schmeak
DECEMBER 20, 2010
While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!
"Presence" in Professional Services
Jane Genova: Speechwriter - Ghostwriter
MARCH 9, 2017
That's especially in professional services which have become a buyer's market. Now the successful in professional services do backflips to send a very different message. The 2015 book "Presence" is holding on to a high ranking on Amazon.
Exhaustion - The New Normal in Professional Services
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 25, 2018
The whole game has changed throughout professional services, ranging from management consulting to public affairs. Among the shifts since the good old days of the 20th century in professional services are: Increased competition.
Professional Services - Clients' Make-Believe Emergencies
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 24, 2018
In brandname professional services, those big powerful clients are kings and queens. On "Mad Men," in the professional services world of advertising, when Lucky Strike announced it was pulling its account, the agency went into meltdown mode.
20% off all coaching services in October!
Speak Schmeak
OCTOBER 4, 2010
Regardless of how you feel about the name, you are invited to book any of my coaching services in October ( see this page ) at a 20% discount! In order to secure the discounted rate, you must book and pay for the service in October.
Quiz Marketing in Professional Services
Jane Genova: Speechwriter - Ghostwriter
AUGUST 11, 2017
What is new is that even staid professional services firms are using quizzes for attracting new businesses. The challenge in professional services, since prospects are sophisticated, is to make the quiz content engaging for educated consumers.
Six customer service tips for speakers
Speak Schmeak
DECEMBER 20, 2010
While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!
Consulting Services for Freelancers
Six-Figure Freelancer Blog
MAY 28, 2011
Paul Lima offers consulting services for freelance writers and editors, and other independent practitioner. Work one-on-one by email or phone to discuss the business of freelance writing and editing or starting almost any service-based business. Business Training Freelance Writing - General Marketing Your Services business of freelance writing freelance writing freelance writing consulting services Paul Lima
Wine and service
Speak Schmeak
JULY 17, 2009
At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.
Wine and service
Speak Schmeak
JULY 17, 2009
At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.
Professional Services & Developing New Business
Jane Genova: Speechwriter - Ghostwriter
MARCH 5, 2017
The professional services marketplace keeps mutating. That's why those of us who have to develop new business must keep experimenting with strategies and then the tactics within those big plans. That's what I had learned in September 2016. The results have been amazing.
Accurately Pricing Writing Services
Six-Figure Freelancer Blog
JANUARY 6, 2014
[Excerpt from Everything You Wanted to Know about Freelance Writing – [link]. Note : See companion post: Setting your corporate writing rate – [link]. Before you quote on a project, you need to define the scope of the project. To do this, you have to ask the client a number of questions: 1. When does the project start? When is the project due? What am I expected to produce (the deliverable)? Who will I work with as the primary point person?
Best Web Services for Sharing Presentations Online
Presentation Guru
MAY 25, 2017
Luckily, cloud based services have resolved that problem. But these services don’t just allow presentations to be shared online; they also come with their own set of handy features that can help you do so much more than just share your slides.
RainMaking in Professional Services - Develop New Business or Be Out of Business
Jane Genova: Speechwriter - Ghostwriter
MAY 10, 2019
In all professional services, hyper competition is the norm. But, believe me, the same strategies and tactics apply throughout professional services. So is client churn. Continual new business development is a must-do, both for survival and for scaling.
Financial Services Industry - Shift from Retirement to "Next"
Jane Genova: Speechwriter - Ghostwriter
JANUARY 2, 2019
Even the financial services industry, known for pushing various forms of retirement accounts, is recognizing the shift. Retirement. That was invented in the late 19th century. Before that there was no need for it since life spans were so short.
Professional Services - Law Firms No Longer "Special Institution"
Jane Genova: Speechwriter - Ghostwriter
DECEMBER 21, 2018
The specialness of legal services is over. It used to be: No, you never messed about the fee you had to pay the law firm. The work itself was to o important and you figured they could mow you down in legal actions if you tried to stiff them - or even delayed sending the check.
Professional Services: The Soul-Crushing Trauma of Being Stiffed
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 17, 2018
Among the most soul-wrenching experiences in professional services is this: Pulling out all stops to serve the client and then getting stiffed. Lawyers get stiffed just like many of the rest of us in professional services.
Professional Services - The Soul-Wrenching Matter of Being Stiffed
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 12, 2018
When Shnaider did not pay the fee for service Judge Sullivan granted the law firm's request to withdraw from the case. In professional services, being stiffed after pulling out all stops to do a good job for the client is soul-wrenching.
Professional Services Firms - The Soul-Withering Experience of Being Stiffed
Jane Genova: Speechwriter - Ghostwriter
NOVEMBER 26, 2018
A professional services firm does the work. The invoice is sent. The invoice isn't paid. Then it dawns: We are "being stiffed." " Of all the soul-withering experiences in earning a living that probably heads the list.
Professional Services (including PR), Power & #MeToo
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 23, 2017
The media spotlight on alleged sexual harassment has widened the territory covered to include professional services. The #MeToo in professional services, be the niche law or public relations, is more about the plain-vanilla abuse of power.
Financial Services Firms - If You Don't Leave Us Alone.
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 8, 2018
To those categories of products, services, and creatures might be added financial services firms. Yet, usually with great authority the financial services firms predict millions of dollars will be needed for retirement or semi-retirement.
Professional Services - Pricing Pressure and Pareto Rule
Jane Genova: Speechwriter - Ghostwriter
AUGUST 4, 2017
What's going on in the legal sector also is what keeps the majority of us in other kinds of professional services up at night. Each professional services firm has to establish and keep reviewing its unique pricing approaches.
20% off all coaching services in October!
Speak Schmeak
OCTOBER 4, 2010
Regardless of how you feel about the name, you are invited to book any of my coaching services in October ( see this page ) at a 20% discount! In order to secure the discounted rate, you must book and pay for the service in October.
Artificial Intelligence in Services - Allstate's Smart Public Relations
Jane Genova: Speechwriter - Ghostwriter
JUNE 29, 2018
Tom Wilson, chief executive officer at Allstate, predicts that artificial intelligence (AI) will have the force of a tsunami in services. Here he is quoted in Fortune. But, in this era of Cruel Capitalism, Allstate has made a smart move.
Marketing Professional Services - Google Is Our Store Front
Jane Genova: Speechwriter - Ghostwriter
JULY 31, 2018
Traditional large and midsized law firms should join the small ones and solos in feeling threatened by the online, on-demand services of LegalZoom. Clearly, when looking for solutions, clients/customers - and not only in legal services - increasingly are making their first stop online.
Listen Up, FBI - Many College Students Are "Customers" of Term Paper Research/Ghostwriting Services
Jane Genova: Speechwriter - Ghostwriter
MARCH 14, 2019
This service, advertising for academic writers on the Boston part of Craigslist help-wanted, may be among them. The student passes that "job description" to the ghostwriting service, which then appears on a dashboard, with the fee which will paid to the writer.
The business of speechwriting: Client service
Joan Detz Speaker Services
JULY 17, 2017
Whether you write on staff or freelance, you want your speechwriting clients to feel like they’re in good hands. Think about the clients you served last week. Write down 3 specific things you did to convey your professionalism. Keep this list of actions on file.
Courhouse News Service - Yes, Check Out Its Reporting Opportunities
Jane Genova: Speechwriter - Ghostwriter
MAY 4, 2018
Those associated with the legal sector or hoping to parachute into it are answering the growing number of help-wanted ads posted by Courthouse News Service. In addition, Courthouse News Service provides litigation reports to subscribers.
Professional Services Firms - Fewer Insultated by Premium Branding
Jane Genova: Speechwriter - Ghostwriter
FEBRUARY 15, 2019
In professional services, long insulated by old-fashioned premium branding, price is emerging as a deal-breaker. Forever, the business and legal media have been reporting on the need to reform traditional billing practices in the legal sector. After all, the Golden Age of Law Firms, which ended with the global financial crash of 2008, is long past.
Real Customer Service?
Speaking Of...
SEPTEMBER 27, 2010
There are speakers and trainers who make their living teaching companies about customer service--what it is, and how to deliver it. Maybe these are state workers, and feel that service or being cordial isn't their job. Tags: customer service hospitality courtesy I think stories tell it best. We stopped at a highway rest stop on a recent car trip to another state. The kind of place that's part of the state highway system. Food, trinkets, etc.
Spokesperson Services | Media Expert
TJ Walker Interactive
OCTOBER 4, 2013
Uncategorized media spokesperson spokesperson
Retirement - Myth Cooked Up by Financial Services Industry
Jane Genova: Speechwriter - Ghostwriter
FEBRUARY 21, 2019
Influential LinkedIn posted on the global stress about retirement. ING, for example, recently conducted a survey. Universally, folks are in high angst about if they can afford to stop working. The way to bypass all that is to have no plan to retire. Increasingly, those who do are becoming un-retired. The official term for that is "reverse retirement." " According to the Federal Reserve , one-third of those who leave the work force return.
August Special: $100 off PowerPoint design service
Speak Schmeak
AUGUST 3, 2009
Take $100 off my PowerPoint design service for the whole month of August! In honor of the golden days of late summer, and to help you prepare for those fall meetings and conferences you'll be attending, I've got a juicy special for you, as juicy as a ripe summer peach.
August Special: $100 off PowerPoint design service
Speak Schmeak
AUGUST 3, 2009
Take $100 off my PowerPoint design service for the whole month of August! In honor of the golden days of late summer, and to help you prepare for those fall meetings and conferences you'll be attending, I've got a juicy special for you, as juicy as a ripe summer peach.
Professional Services Providers - Sure, Accept Payment in Bitcoin
Jane Genova: Speechwriter - Ghostwriter
JANUARY 25, 2018
Some professional services firms are now facing this decision: Should they accept payment in bitcoin and other cryptocurrencies. Currently there exist technical support services which convert bitcoin into American dollars.
Professional Services - Marketing Communications Opportunity
Jane Genova: Speechwriter - Ghostwriter
DECEMBER 30, 2014
But you will develop expertise in marketing communications for a professional services firm. This help-wanted is for a small law firm in Fairfax, VA. The pay is relatively low - $15 an hour. Add media relations to that and you will be in the money, down the road. Here are the details and how to apply. careers
When your first public speech is in the service of others
The Presenter's Blog
FEBRUARY 20, 2013
When you find your voice in the service of helping others, and rise to the occasion, you never know to what other successes it will lead you.
Moving sale! 20% off select public speaking coaching services through August 4!
Speak Schmeak
JULY 20, 2011
Check out my services page on my site, and anywhere you see a PayPal button, I'm offering 20% off the regular price of that service. It's a win-win: I get my moving expenses covered and you get a great deal on a variety of services! I'm moving. It's pretty momentous.
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