Comparing webinar services-Google Hangouts on Air, GoToWebinar, and Zoom-and why I chose Zoom

PowerPoint Tips

More and more, presenters are presenting online, using webinar services. So I thought I’d share my experience and maybe comparing webinar services will help you make a choice. Here’s my story of my experience with comparing webinar services–Google+ Hangouts on Air, GoToWebinar (including GoToMeeting), and Zoom. When you pay for a webinar service and they change the interface, they send you an email about it, with tutorials.

2016 158

Shopping with Cybercellar; a lesson in customer service

Craig Strachan - Keep Talking!

Service excellence is shown at its best when things go wrong. Communication Customer Service customer service First of all full disclosure; Cybercellar gave me a R100 discount voucher to try out their website with the aim of writing a blog post about it “if you feel that we are worth mentioning, we believe we are!, it will be appreciated.” Well they gave me R100 to spend on wine; of course I am going to use it!

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This is what customer service is!

Craig Strachan - Keep Talking!

The customer service staff were friendly, supportive and helpful. Imagine if every company offered such great service. What service do you offer? Customer Service Amazon KindleI have had my Amazon Kindle for about 18 months (6 months out of warranty), and a few weeks ago it started behaving strangely, in that whenever it went onto standby, it would crash. So, I started a live chat with Amazon support on their website to see if we could resolve it.

Consulting Services for Freelancers

Six-Figure Freelancer Blog

Paul Lima offers consulting services for freelance writers and editors, and other independent practitioner. Work one-on-one by email or phone to discuss the business of freelance writing and editing or starting almost any service-based business. Business Training Freelance Writing - General Marketing Your Services business of freelance writing freelance writing freelance writing consulting services Paul Lima

Introducing Career Coaching Services/Intuitive Psychic Readings on Professional Matters

Jane Genova: Speechwriter - Ghostwriter

Readers of this blog asked for more information on the coaching services/intuitive readings on professional matters which I provide. Here is a backgrounder Download BackgrounderonJaneGenovaIntuitiveReaderforCareers. Intuitive psychic readings and coaching for your career and job search.

2020 52

Uber, Lyft Could Shut Down Service in California

Jane Genova: Speechwriter - Ghostwriter

Meanwhile, though, both Uber and Lyft threaten to shut off their ride-hailing services throughout California, reports MarketWatch.   It will be interesting to observe if there is a public outcry about Uber's and Lyft's considering no-service.  As was major news, in California, San Francisco Superior Court Judge Ethan Schulman ruled Uber and Lyft had to reclassify their gig drivers as employees. The defendants have 10 days to appeal.

2020 40

Legal Services - Too Often, an Entrenched Monarchy

Jane Genova: Speechwriter - Ghostwriter

  The impacts of non-lawyer ownership could lower the fee for providing legal services. If the business folks in town owned the small law firm specializing in divorce, the price for that service could plummet. Many advocates of non-lawyer ownership of law firms are positioning and packaging that issue as this: It would facilitate increased access of Everyman/Everywoman to professional legal counsel. The recent Law.com covers that.

2020 40

Branding - Disruptor Role in Legal Services

Jane Genova: Speechwriter - Ghostwriter

" However, in legal services, an old-line branch of professional services, it may be branding which is the disruptor. Accounting firm PwC now provides legal services in the U.S. PwC has been innovative in how it delivers and prices legal services.

2018 52

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!

Writing - Not (highly) Marketable as Standalone Skill/Service

Jane Genova: Speechwriter - Ghostwriter

" Therefore, those who are savvy about how to position and package their skills/services have already rebranded. Ghostwriting, one service I provide, is expensive.  It's the brutal law of supply and demand. There is a glut of those who identify themselves as "writers." " That glut will continue to swell in number as advertising revenues decline and media outfits, both establishment and digital-first, lay off. 

2020 43

"Presence" in Professional Services

Jane Genova: Speechwriter - Ghostwriter

That's especially in professional services which have become a buyer's market. Now the successful in professional services do backflips to send a very different message. The dominant persona for rainkmakers in professional services is that nothing they think or do is about them. An excellent role model for presence in professional services is the mother fully engaged with her toddler.

Exhaustion - The New Normal in Professional Services

Jane Genova: Speechwriter - Ghostwriter

The whole game has changed throughout professional services, ranging from management consulting to public affairs. Among the shifts since the good old days of the 20th century in professional services are: Increased competition. 

2018 52

Professional Services - Clients' Make-Believe Emergencies

Jane Genova: Speechwriter - Ghostwriter

In brandname professional services, those big powerful clients are kings and queens.   On "Mad Men," in the professional services world of advertising, when Lucky Strike announced it was pulling its account, the agency went into meltdown mode.

2018 52

20% off all coaching services in October!

Speak Schmeak

Regardless of how you feel about the name, you are invited to book any of my coaching services in October ( see this page ) at a 20% discount! In order to secure the discounted rate, you must book and pay for the service in October.

Financial Services Industry - Watch Your Language

Jane Genova: Speechwriter - Ghostwriter

The sales pitches of the financial services industry are stuck back in the 20th century. It was then that language about "financial security" could be used. Now, when a financial planner leverages that phrase, the smart among us in The New Aging smirk. Yeah, financial planners, watch your language. Financial security. Hahaha. We recall what happened in 2008. Some of our portfolios haven't bounced back yet. In addition, we did what we were "told."

2019 43

Quiz Marketing in Professional Services

Jane Genova: Speechwriter - Ghostwriter

  What is new is that even staid professional services firms are using quizzes for attracting new businesses.   The challenge in professional services, since prospects are sophisticated, is to make the quiz content engaging for educated consumers. After all, the purpose of professional services is to provide solutions to complex problems. Quiz marketing is nothing new.

Best Web Services for Sharing Presentations Online

Presentation Guru

Luckily, cloud based services have resolved that problem. But these services don’t just allow presentations to be shared online; they also come with their own set of handy features that can help you do so much more than just share your slides. There was a time when sharing a PowerPoint file with someone who did not have PowerPoint was such an nuisance.

Web 48

Professional Services & Developing New Business

Jane Genova: Speechwriter - Ghostwriter

The professional services marketplace keeps mutating. That's why those of us who have to develop new business must keep experimenting with strategies and then the tactics within those big plans. That's what I had learned in September 2016. The results have been amazing. Currently I have three different sets of ghostwriting clients. One came from networking. I kept up a relationship with a crisis communications expert who had switched public relations firms.

Wine and service

Speak Schmeak

At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.

Hilco Valuation Services, Quincy, MA - Writer/Editor (full-time)

Jane Genova: Speechwriter - Ghostwriter

Details. careers

2020 40

Walmart Steps Up Customer Service with Human Touch

Jane Genova: Speechwriter - Ghostwriter

Sure, Walmart has installed lots of self-service check-out robots. But, alongside that automation there has emerged a very personal service. That customer service representative scans all your items, right there. No other discount grocery outlet on the main drag here in Austintown, Ohio can compete with that human and fast service. There you might be standing in a human-kind of check-out line or looking like you might be ready to check out.

2019 40

Professional Services: The Soul-Crushing Trauma of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

Among the most soul-wrenching experiences in professional services is this: Pulling out all stops to serve the client and then getting stiffed. Lawyers get stiffed just like many of the rest of us in professional services.

2018 52

Professional Services - The Soul-Wrenching Matter of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

  When Shnaider did not pay the fee for service Judge Sullivan granted the law firm's request to withdraw from the case.  In professional services, being stiffed after pulling out all stops to do a good job for the client is soul-wrenching. 

2018 52

Professional Services - Marketing Communications Opportunity

Jane Genova: Speechwriter - Ghostwriter

But you will develop expertise in marketing communications for a professional services firm. This help-wanted is for a small law firm in Fairfax, VA. The pay is relatively low - $15 an hour. Add media relations to that and you will be in the money, down the road. Here are the details and how to apply.     careers

2014 47

Financial Services Firms - If You Don't Leave Us Alone.

Jane Genova: Speechwriter - Ghostwriter

To those categories of products, services, and creatures might be added financial services firms. Yet, usually with great authority the financial services firms predict millions of dollars will be needed for retirement or semi-retirement.

2018 52

Artificial Intelligence in Services - Allstate's Smart Public Relations

Jane Genova: Speechwriter - Ghostwriter

Tom Wilson, chief executive officer at Allstate, predicts that artificial intelligence (AI) will have the force of a tsunami in services. Here he is quoted in Fortune. But, in this era of Cruel Capitalism, Allstate has made a smart move.

2018 56

Those Low-Priced Subscription Services - My Experience with Office Depot

Jane Genova: Speechwriter - Ghostwriter

The jolly tech expert in the store recommended I purchased a tech subscription serviceService was available 24/7. Over a number of months I called the service - 888-315-5073. Several more times I phoned the Office Depot subscription service about the same problem.  Today I cancelled the service. I requested a return of all the money I had already paid to the service. With that money I could have gone to online service  BoxAid.

2019 40

Professional Services Firms - The Soul-Withering Experience of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

A professional services firm does the work. The invoice is sent. The invoice isn't paid.    Then it dawns: We are "being stiffed." " Of all the soul-withering experiences in earning a living that probably heads the list.

2018 52

Marketing Professional Services - Google Is Our Store Front

Jane Genova: Speechwriter - Ghostwriter

Traditional large and midsized law firms should join the small ones and solos in feeling threatened by the online, on-demand services of LegalZoom. Clearly, when looking for solutions, clients/customers - and not only in legal services - increasingly are making their first stop online.

2018 52

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Take a look at the most successful examples of good customer service and think about how you can apply them to your speaking engagements. Share your additional customer service tips in the comments!

Cookies, the Edible Kind, and Branding in Professional Services

Jane Genova: Speechwriter - Ghostwriter

The cookie jar probably looks very inviting to lawyers who, from the get-go, consider themselves the smartest in the whole world. After all, doesn't that merit them more than the usual amount of cookies? Isn't it just a matter of time before they can figure out how to pull that off?    That's one way of understanding why successful lawyers self-destruct through everything from creating fake invoices to simple overbilling (hoping the client won't pick it up). 

2019 40

Brad Pitt - Odds Are That Public Will Never Know If He Uses Ghostwriting Services

Jane Genova: Speechwriter - Ghostwriter

Election 2020, coronavirus, and the (mostly) soaring Dow leave little room for any attention to what's traditionally considered entertainment. Yes, even the Oscars are a hard sell. 

2020 56

Playing in the Professional Services Sandbox, with Big Brandnames - Hello, Big Debt

Jane Genova: Speechwriter - Ghostwriter

  To those not sophisticated about the game in professional services, the haircuts and even going without salary may seem like a nuisance, not a serious financial situation. What they don't realize is the playing in the professional services sandbox entails a major outlay of money on a regular basis. Consuming lots of expensive services such as nannies and personal assistants.   But not everyone can leave behind the prestige aspect of professional services

2020 40

Wine and service

Speak Schmeak

At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force. Right off the bat, I discovered that his management philosophy is very similar to my public speaking philosophy. Being in the hospitality field, he's noticed that many who work in hospitality are rather inhospitable, a challenge the industry needs to address.

Professional Services (including PR), Power & #MeToo

Jane Genova: Speechwriter - Ghostwriter

The media spotlight on alleged sexual harassment has widened the territory covered to include professional services. The #MeToo in professional services, be the niche law or public relations, is more about the plain-vanilla abuse of power. No surprise, the high-stakes career world of law has surfaced on the radar. Whether it's teaching law or practicing it, lots of money, status, and shot at celebrity are involved. Big Names as#MeToos in Law.

2017 40

Personal Services Industries - Brace Yourselves for Revenge Tip Copy Cats

Jane Genova: Speechwriter - Ghostwriter

  Everywhere, personal-services front lines will have to review unusually large tips on small credit-card purchases. Given the media coverage Serina Wolfe's $5,000 "revenge tip" has received, this new form of domestic violence is bound to have plenty of copy cats. Who hasn't become enraged with a soulmate at some time? And this whacks that man or woman right in the wallet. 

2019 40

Professional Services - Pricing Pressure and Pareto Rule

Jane Genova: Speechwriter - Ghostwriter

What's going on in the legal sector also is what keeps the majority of us in other kinds of professional services up at night. Each professional services firm has to establish and keep reviewing its unique pricing approaches. They range from the current demand for a specialized service to the brand equity of the firm/experts.  Successful professional services firms figure out what that 20% must be.

Financial Services Industry - Shift from Retirement to "Next"

Jane Genova: Speechwriter - Ghostwriter

  Even the financial services industry, known for pushing various forms of retirement accounts, is recognizing the shift. Retirement.    That was invented in the late 19th century. Before that there was no need for it since life spans were so short.    Now, with life spans reaching triple digits, the concept is being phased out. What's replacing it is  Next. 

2019 43

Spokesperson Services | Media Expert

TJ Walker Interactive

Uncategorized media spokesperson spokesperson

Hill + Knowlton Strategies Cuts 5% of Global Staff - Companies Treat Professional Services as "Discretionary Spending"

Jane Genova: Speechwriter - Ghostwriter

  As with other professional services such as management consulting spending on public relations is being classified as "discretionary." This is the era of public relations. It's commercial suicide to go out there without carefully positioning and packaging a message and continually developing a social brand. If copywriter Don Draper form "Mad Men" were in business today he would be working at a public relations agency, not an advertising firm. 

2020 40

Commonwealth Club of California: New Service Offered

DeFinis Communications

One of our greatest Bay Area resources for learning about current events and watching an array of talented, educational and inspiring speakers is the Commonwealth Club of California. And to add to their already hefty local presence is the launch of The Club’s online video channel. This channel is a members-only benefit. Members can watch live video of events taking place in The Club’s main San Francisco auditorium; submit questions for the speakers and even text chat with other viewers.

When your first public speech is in the service of others

The Presenter's Blog

When you find your voice in the service of helping others, and rise to the occasion, you never know to what other successes it will lead you. Many presenters find they are first moved to speak in public not by professional or business requirements, but because somebody needs to stand-up for their community. A local need or a perceived injustice means that somebody needs to step up to the plate.

2013 137

Professional Services Firms - Fewer Insultated by Premium Branding

Jane Genova: Speechwriter - Ghostwriter

In professional services, long insulated by old-fashioned premium branding, price is emerging as a deal-breaker. Forever, the business and legal media have been reporting on the need to reform traditional billing practices in the legal sector. After all, the Golden Age of Law Firms, which ended with the global financial crash of 2008, is long past.

2019 40