Shopping with Cybercellar; a lesson in customer service

Craig Strachan - Keep Talking!

Service excellence is shown at its best when things go wrong. Communication Customer Service customer service

Comparing webinar services-Google Hangouts on Air, GoToWebinar, and Zoom-and why I chose Zoom

PowerPoint Tips

More and more, presenters are presenting online, using webinar services. So I thought I’d share my experience and maybe comparing webinar services will help you make a choice. Here’s my story of my experience with comparing webinar services–Google+ Hangouts on Air, GoToWebinar (including GoToMeeting), and Zoom. When you pay for a webinar service and they change the interface, they send you an email about it, with tutorials.

2016 158

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Legal Services - Too Often, an Entrenched Monarchy

Jane Genova: Speechwriter - Ghostwriter

  The impacts of non-lawyer ownership could lower the fee for providing legal services. If the business folks in town owned the small law firm specializing in divorce, the price for that service could plummet.

2020 52

This is what customer service is!

Craig Strachan - Keep Talking!

The customer service staff were friendly, supportive and helpful. Imagine if every company offered such great service. What service do you offer? Customer Service Amazon KindleI have had my Amazon Kindle for about 18 months (6 months out of warranty), and a few weeks ago it started behaving strangely, in that whenever it went onto standby, it would crash. So, I started a live chat with Amazon support on their website to see if we could resolve it.

Introducing Career Coaching Services/Intuitive Psychic Readings on Professional Matters

Jane Genova: Speechwriter - Ghostwriter

Readers of this blog asked for more information on the coaching services/intuitive readings on professional matters which I provide. Here is a backgrounder Download BackgrounderonJaneGenovaIntuitiveReaderforCareers. Intuitive psychic readings and coaching for your career and job search.

2020 52

Writing - Not (highly) Marketable as Standalone Skill/Service

Jane Genova: Speechwriter - Ghostwriter

" Therefore, those who are savvy about how to position and package their skills/services have already rebranded. Ghostwriting, one service I provide, is expensive.  It's the brutal law of supply and demand. There is a glut of those who identify themselves as "writers." " That glut will continue to swell in number as advertising revenues decline and media outfits, both establishment and digital-first, lay off. 

2020 43

"Presence" in Professional Services

Jane Genova: Speechwriter - Ghostwriter

That's especially in professional services which have become a buyer's market. Now the successful in professional services do backflips to send a very different message. The 2015 book "Presence" is holding on to a high ranking on Amazon.

Financial Services Industry - Watch Your Language

Jane Genova: Speechwriter - Ghostwriter

The sales pitches of the financial services industry are stuck back in the 20th century. It was then that language about "financial security" could be used. Now, when a financial planner leverages that phrase, the smart among us in The New Aging smirk.

2019 56

Quiz Marketing in Professional Services

Jane Genova: Speechwriter - Ghostwriter

  What is new is that even staid professional services firms are using quizzes for attracting new businesses.   The challenge in professional services, since prospects are sophisticated, is to make the quiz content engaging for educated consumers.

Branding - Disruptor Role in Legal Services

Jane Genova: Speechwriter - Ghostwriter

" However, in legal services, an old-line branch of professional services, it may be branding which is the disruptor. Accounting firm PwC now provides legal services in the U.S. PwC has been innovative in how it delivers and prices legal services.

2018 52

Accurately Pricing Writing Services

Six-Figure Freelancer Blog

[Excerpt from Everything You Wanted to Know about Freelance Writing – [link]. Note : See companion post: Setting your corporate writing rate – [link]. Before you quote on a project, you need to define the scope of the project. To do this, you have to ask the client a number of questions: 1. When does the project start? When is the project due? What am I expected to produce (the deliverable)? Who will I work with as the primary point person?

Best Web Services for Sharing Presentations Online

Presentation Guru

Luckily, cloud based services have resolved that problem. But these services don’t just allow presentations to be shared online; they also come with their own set of handy features that can help you do so much more than just share your slides.

Web 61

Professional Services & Developing New Business

Jane Genova: Speechwriter - Ghostwriter

The professional services marketplace keeps mutating. That's why those of us who have to develop new business must keep experimenting with strategies and then the tactics within those big plans. That's what I had learned in September 2016. The results have been amazing.

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!

Exhaustion - The New Normal in Professional Services

Jane Genova: Speechwriter - Ghostwriter

The whole game has changed throughout professional services, ranging from management consulting to public affairs. Among the shifts since the good old days of the 20th century in professional services are: Increased competition. 

2018 52

Professional Services - Clients' Make-Believe Emergencies

Jane Genova: Speechwriter - Ghostwriter

In brandname professional services, those big powerful clients are kings and queens.   On "Mad Men," in the professional services world of advertising, when Lucky Strike announced it was pulling its account, the agency went into meltdown mode.

2018 52

Walmart Steps Up Customer Service with Human Touch

Jane Genova: Speechwriter - Ghostwriter

Sure, Walmart has installed lots of self-service check-out robots. But, alongside that automation there has emerged a very personal service. That customer service representative scans all your items, right there.

2019 52

Playing in the Professional Services Sandbox, with Big Brandnames - Hello, Big Debt

Jane Genova: Speechwriter - Ghostwriter

  To those not sophisticated about the game in professional services, the haircuts and even going without salary may seem like a nuisance, not a serious financial situation. Consuming lots of expensive services such as nannies and personal assistants.

2020 52

Those Low-Priced Subscription Services - My Experience with Office Depot

Jane Genova: Speechwriter - Ghostwriter

The jolly tech expert in the store recommended I purchased a tech subscription serviceService was available 24/7. Over a number of months I called the service - 888-315-5073. Several more times I phoned the Office Depot subscription service about the same problem. 

2019 52

20% off all coaching services in October!

Speak Schmeak

Regardless of how you feel about the name, you are invited to book any of my coaching services in October ( see this page ) at a 20% discount! In order to secure the discounted rate, you must book and pay for the service in October.

Hilco Valuation Services, Quincy, MA - Writer/Editor (full-time)

Jane Genova: Speechwriter - Ghostwriter

Details. careers

2020 40

Hill + Knowlton Strategies Cuts 5% of Global Staff - Companies Treat Professional Services as "Discretionary Spending"

Jane Genova: Speechwriter - Ghostwriter

  As with other professional services such as management consulting spending on public relations is being classified as "discretionary." This is the era of public relations.

2020 52

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!

Personal Services Industries - Brace Yourselves for Revenge Tip Copy Cats

Jane Genova: Speechwriter - Ghostwriter

  Everywhere, personal-services front lines will have to review unusually large tips on small credit-card purchases. Given the media coverage Serina Wolfe's $5,000 "revenge tip" has received, this new form of domestic violence is bound to have plenty of copy cats.

2019 52

Professional Services (including PR), Power & #MeToo

Jane Genova: Speechwriter - Ghostwriter

The media spotlight on alleged sexual harassment has widened the territory covered to include professional services. The #MeToo in professional services, be the niche law or public relations, is more about the plain-vanilla abuse of power.

2017 52

Professional Services - Pricing Pressure and Pareto Rule

Jane Genova: Speechwriter - Ghostwriter

What's going on in the legal sector also is what keeps the majority of us in other kinds of professional services up at night. Each professional services firm has to establish and keep reviewing its unique pricing approaches.

Wine and service

Speak Schmeak

At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.

Wine and service

Speak Schmeak

At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.

Financial Services Industry - Shift from Retirement to "Next"

Jane Genova: Speechwriter - Ghostwriter

  Even the financial services industry, known for pushing various forms of retirement accounts, is recognizing the shift. Retirement.    That was invented in the late 19th century. Before that there was no need for it since life spans were so short. 

2019 56

Spokesperson Services | Media Expert

TJ Walker Interactive

Uncategorized media spokesperson spokesperson

Professional Services: The Soul-Crushing Trauma of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

Among the most soul-wrenching experiences in professional services is this: Pulling out all stops to serve the client and then getting stiffed. Lawyers get stiffed just like many of the rest of us in professional services.

2018 52

Professional Services - The Soul-Wrenching Matter of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

  When Shnaider did not pay the fee for service Judge Sullivan granted the law firm's request to withdraw from the case.  In professional services, being stiffed after pulling out all stops to do a good job for the client is soul-wrenching. 

2018 52

Judge John Spooner Sends Message: Don't Mess with NYC Service Dog Law

Jane Genova: Speechwriter - Ghostwriter

The law in New York City is this: Service dogs are allowed in restaurants if they are registered with the Department of Health. At the restaurant, the law further states, it is not necessary for the canine's registration papers as a service dog to be shown.

2019 52

When your first public speech is in the service of others

The Presenter's Blog

When you find your voice in the service of helping others, and rise to the occasion, you never know to what other successes it will lead you.

2013 179

Professional Services - Law Firms No Longer "Special Institution"

Jane Genova: Speechwriter - Ghostwriter

  The specialness of legal services is over. It used to be: No, you never messed about the fee you had to pay the law firm. The work itself was to o important and you figured they could mow you down in legal actions if you tried to stiff them - or even delayed sending the check.

2018 52

Financial Services Firms - If You Don't Leave Us Alone.

Jane Genova: Speechwriter - Ghostwriter

To those categories of products, services, and creatures might be added financial services firms. Yet, usually with great authority the financial services firms predict millions of dollars will be needed for retirement or semi-retirement.

2018 52

Professional Services - Marketing Communications Opportunity

Jane Genova: Speechwriter - Ghostwriter

But you will develop expertise in marketing communications for a professional services firm. This help-wanted is for a small law firm in Fairfax, VA. The pay is relatively low - $15 an hour. Add media relations to that and you will be in the money, down the road. Here are the details and how to apply.     careers

2014 47

Artificial Intelligence in Services - Allstate's Smart Public Relations

Jane Genova: Speechwriter - Ghostwriter

Tom Wilson, chief executive officer at Allstate, predicts that artificial intelligence (AI) will have the force of a tsunami in services. Here he is quoted in Fortune. But, in this era of Cruel Capitalism, Allstate has made a smart move.

2018 56

Professional Services Firms - The Soul-Withering Experience of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

A professional services firm does the work. The invoice is sent. The invoice isn't paid.    Then it dawns: We are "being stiffed." " Of all the soul-withering experiences in earning a living that probably heads the list.

2018 52

Courhouse News Service - Yes, Check Out Its Reporting Opportunities

Jane Genova: Speechwriter - Ghostwriter

Those associated with the legal sector or hoping to parachute into it are answering the growing number of help-wanted ads posted by Courthouse News Service. In addition, Courthouse News Service provides litigation reports to subscribers.

Cookies, the Edible Kind, and Branding in Professional Services

Jane Genova: Speechwriter - Ghostwriter

The cookie jar probably looks very inviting to lawyers who, from the get-go, consider themselves the smartest in the whole world. After all, doesn't that merit them more than the usual amount of cookies? Isn't it just a matter of time before they can figure out how to pull that off?    That's one way of understanding why successful lawyers self-destruct through everything from creating fake invoices to simple overbilling (hoping the client won't pick it up). 

2019 40

Marketing Professional Services - Google Is Our Store Front

Jane Genova: Speechwriter - Ghostwriter

Traditional large and midsized law firms should join the small ones and solos in feeling threatened by the online, on-demand services of LegalZoom. Clearly, when looking for solutions, clients/customers - and not only in legal services - increasingly are making their first stop online.

2018 52

Brad Pitt - Odds Are That Public Will Never Know If He Uses Ghostwriting Services

Jane Genova: Speechwriter - Ghostwriter

Election 2020, coronavirus, and the (mostly) soaring Dow leave little room for any attention to what's traditionally considered entertainment. Yes, even the Oscars are a hard sell. 

2020 56