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Shopping with Cybercellar; a lesson in customer service
Craig Strachan - Keep Talking!
APRIL 29, 2013
Service excellence is shown at its best when things go wrong. Communication Customer Service customer service
Services Related Topics 
Comparing webinar services-Google Hangouts on Air, GoToWebinar, and Zoom-and why I chose Zoom
PowerPoint Tips
JANUARY 8, 2016
More and more, presenters are presenting online, using webinar services. So I thought I’d share my experience and maybe comparing webinar services will help you make a choice. Here’s my story of my experience with comparing webinar services–Google+ Hangouts on Air, GoToWebinar (including GoToMeeting), and Zoom. When you pay for a webinar service and they change the interface, they send you an email about it, with tutorials.
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Legal Services - Too Often, an Entrenched Monarchy
Jane Genova: Speechwriter - Ghostwriter
FEBRUARY 25, 2020
The impacts of non-lawyer ownership could lower the fee for providing legal services. If the business folks in town owned the small law firm specializing in divorce, the price for that service could plummet.
This is what customer service is!
Craig Strachan - Keep Talking!
APRIL 28, 2011
The customer service staff were friendly, supportive and helpful. Imagine if every company offered such great service. What service do you offer? Customer Service Amazon KindleI have had my Amazon Kindle for about 18 months (6 months out of warranty), and a few weeks ago it started behaving strangely, in that whenever it went onto standby, it would crash. So, I started a live chat with Amazon support on their website to see if we could resolve it.
"Presence" in Professional Services
Jane Genova: Speechwriter - Ghostwriter
MARCH 9, 2017
That's especially in professional services which have become a buyer's market. Now the successful in professional services do backflips to send a very different message. The 2015 book "Presence" is holding on to a high ranking on Amazon.
Financial Services Industry - Watch Your Language
Jane Genova: Speechwriter - Ghostwriter
MARCH 29, 2019
The sales pitches of the financial services industry are stuck back in the 20th century. It was then that language about "financial security" could be used. Now, when a financial planner leverages that phrase, the smart among us in The New Aging smirk.
Consulting Services for Freelancers
Six-Figure Freelancer Blog
MAY 28, 2011
Paul Lima offers consulting services for freelance writers and editors, and other independent practitioner. Work one-on-one by email or phone to discuss the business of freelance writing and editing or starting almost any service-based business. Business Training Freelance Writing - General Marketing Your Services business of freelance writing freelance writing freelance writing consulting services Paul Lima
Branding - Disruptor Role in Legal Services
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 4, 2018
" However, in legal services, an old-line branch of professional services, it may be branding which is the disruptor. Accounting firm PwC now provides legal services in the U.S. PwC has been innovative in how it delivers and prices legal services.
Quiz Marketing in Professional Services
Jane Genova: Speechwriter - Ghostwriter
AUGUST 11, 2017
What is new is that even staid professional services firms are using quizzes for attracting new businesses. The challenge in professional services, since prospects are sophisticated, is to make the quiz content engaging for educated consumers.
Accurately Pricing Writing Services
Six-Figure Freelancer Blog
JANUARY 6, 2014
[Excerpt from Everything You Wanted to Know about Freelance Writing – [link]. Note : See companion post: Setting your corporate writing rate – [link]. Before you quote on a project, you need to define the scope of the project. To do this, you have to ask the client a number of questions: 1. When does the project start? When is the project due? What am I expected to produce (the deliverable)? Who will I work with as the primary point person?
Walmart Steps Up Customer Service with Human Touch
Jane Genova: Speechwriter - Ghostwriter
AUGUST 15, 2019
Sure, Walmart has installed lots of self-service check-out robots. But, alongside that automation there has emerged a very personal service. That customer service representative scans all your items, right there.
Professional Services & Developing New Business
Jane Genova: Speechwriter - Ghostwriter
MARCH 5, 2017
The professional services marketplace keeps mutating. That's why those of us who have to develop new business must keep experimenting with strategies and then the tactics within those big plans. That's what I had learned in September 2016. The results have been amazing.
Exhaustion - The New Normal in Professional Services
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 25, 2018
The whole game has changed throughout professional services, ranging from management consulting to public affairs. Among the shifts since the good old days of the 20th century in professional services are: Increased competition.
Six customer service tips for speakers
Speak Schmeak
DECEMBER 20, 2010
While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!
Professional Services - Clients' Make-Believe Emergencies
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 24, 2018
In brandname professional services, those big powerful clients are kings and queens. On "Mad Men," in the professional services world of advertising, when Lucky Strike announced it was pulling its account, the agency went into meltdown mode.
Those Low-Priced Subscription Services - My Experience with Office Depot
Jane Genova: Speechwriter - Ghostwriter
APRIL 30, 2019
The jolly tech expert in the store recommended I purchased a tech subscription service. Service was available 24/7. Over a number of months I called the service - 888-315-5073. Several more times I phoned the Office Depot subscription service about the same problem.
20% off all coaching services in October!
Speak Schmeak
OCTOBER 4, 2010
Regardless of how you feel about the name, you are invited to book any of my coaching services in October ( see this page ) at a 20% discount! In order to secure the discounted rate, you must book and pay for the service in October.
Six customer service tips for speakers
Speak Schmeak
DECEMBER 20, 2010
While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!
Personal Services Industries - Brace Yourselves for Revenge Tip Copy Cats
Jane Genova: Speechwriter - Ghostwriter
JULY 7, 2019
Everywhere, personal-services front lines will have to review unusually large tips on small credit-card purchases. Given the media coverage Serina Wolfe's $5,000 "revenge tip" has received, this new form of domestic violence is bound to have plenty of copy cats.
Brad Pitt - Odds Are That Public Will Never Know If He Uses Ghostwriting Services
Jane Genova: Speechwriter - Ghostwriter
FEBRUARY 9, 2020
Election 2020, coronavirus, and the (mostly) soaring Dow leave little room for any attention to what's traditionally considered entertainment. Yes, even the Oscars are a hard sell.
Professional Services (including PR), Power & #MeToo
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 23, 2017
The media spotlight on alleged sexual harassment has widened the territory covered to include professional services. The #MeToo in professional services, be the niche law or public relations, is more about the plain-vanilla abuse of power.
Professional Services - Pricing Pressure and Pareto Rule
Jane Genova: Speechwriter - Ghostwriter
AUGUST 4, 2017
What's going on in the legal sector also is what keeps the majority of us in other kinds of professional services up at night. Each professional services firm has to establish and keep reviewing its unique pricing approaches.
Financial Services Industry - Shift from Retirement to "Next"
Jane Genova: Speechwriter - Ghostwriter
JANUARY 2, 2019
Even the financial services industry, known for pushing various forms of retirement accounts, is recognizing the shift. Retirement. That was invented in the late 19th century. Before that there was no need for it since life spans were so short.
Wine and service
Speak Schmeak
JULY 17, 2009
At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.
Wine and service
Speak Schmeak
JULY 17, 2009
At the first tasting room yesterday we met Mike, a soon-to-be grad student studying management. His background is varied, from studying at the Culinary Institute of America to serving in the Air Force.
Judge John Spooner Sends Message: Don't Mess with NYC Service Dog Law
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 9, 2019
The law in New York City is this: Service dogs are allowed in restaurants if they are registered with the Department of Health. At the restaurant, the law further states, it is not necessary for the canine's registration papers as a service dog to be shown.
Cookies, the Edible Kind, and Branding in Professional Services
Jane Genova: Speechwriter - Ghostwriter
DECEMBER 14, 2019
The cookie jar probably looks very inviting to lawyers who, from the get-go, consider themselves the smartest in the whole world. After all, doesn't that merit them more than the usual amount of cookies? Isn't it just a matter of time before they can figure out how to pull that off? That's one way of understanding why successful lawyers self-destruct through everything from creating fake invoices to simple overbilling (hoping the client won't pick it up).
Professional Services: The Soul-Crushing Trauma of Being Stiffed
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 17, 2018
Among the most soul-wrenching experiences in professional services is this: Pulling out all stops to serve the client and then getting stiffed. Lawyers get stiffed just like many of the rest of us in professional services.
Spokesperson Services | Media Expert
TJ Walker Interactive
OCTOBER 4, 2013
Uncategorized media spokesperson spokesperson
Professional Services - The Soul-Wrenching Matter of Being Stiffed
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 12, 2018
When Shnaider did not pay the fee for service Judge Sullivan granted the law firm's request to withdraw from the case. In professional services, being stiffed after pulling out all stops to do a good job for the client is soul-wrenching.
Professional Services - Law Firms No Longer "Special Institution"
Jane Genova: Speechwriter - Ghostwriter
DECEMBER 21, 2018
The specialness of legal services is over. It used to be: No, you never messed about the fee you had to pay the law firm. The work itself was to o important and you figured they could mow you down in legal actions if you tried to stiff them - or even delayed sending the check.
Financial Services Firms - If You Don't Leave Us Alone.
Jane Genova: Speechwriter - Ghostwriter
OCTOBER 8, 2018
To those categories of products, services, and creatures might be added financial services firms. Yet, usually with great authority the financial services firms predict millions of dollars will be needed for retirement or semi-retirement.
Artificial Intelligence in Services - Allstate's Smart Public Relations
Jane Genova: Speechwriter - Ghostwriter
JUNE 29, 2018
Tom Wilson, chief executive officer at Allstate, predicts that artificial intelligence (AI) will have the force of a tsunami in services. Here he is quoted in Fortune. But, in this era of Cruel Capitalism, Allstate has made a smart move.
Professional Services Firms - The Soul-Withering Experience of Being Stiffed
Jane Genova: Speechwriter - Ghostwriter
NOVEMBER 26, 2018
A professional services firm does the work. The invoice is sent. The invoice isn't paid. Then it dawns: We are "being stiffed." " Of all the soul-withering experiences in earning a living that probably heads the list.
When your first public speech is in the service of others
The Presenter's Blog
FEBRUARY 20, 2013
When you find your voice in the service of helping others, and rise to the occasion, you never know to what other successes it will lead you.
Courhouse News Service - Yes, Check Out Its Reporting Opportunities
Jane Genova: Speechwriter - Ghostwriter
MAY 4, 2018
Those associated with the legal sector or hoping to parachute into it are answering the growing number of help-wanted ads posted by Courthouse News Service. In addition, Courthouse News Service provides litigation reports to subscribers.
Professional Services - Marketing Communications Opportunity
Jane Genova: Speechwriter - Ghostwriter
DECEMBER 30, 2014
But you will develop expertise in marketing communications for a professional services firm. This help-wanted is for a small law firm in Fairfax, VA. The pay is relatively low - $15 an hour. Add media relations to that and you will be in the money, down the road. Here are the details and how to apply. careers
Marketing Professional Services - Google Is Our Store Front
Jane Genova: Speechwriter - Ghostwriter
JULY 31, 2018
Traditional large and midsized law firms should join the small ones and solos in feeling threatened by the online, on-demand services of LegalZoom. Clearly, when looking for solutions, clients/customers - and not only in legal services - increasingly are making their first stop online.
Professional Services - Rebranding Jones Day Law Firm
Jane Genova: Speechwriter - Ghostwriter
JULY 7, 2016
At one time, the Jones Day law firm brand was that of medieval monks laboring selflessly to serve their master The Law. Those monk-like creatures were positioned and packaged as not caring much about money. In fact, no one knew what another monk was earning serving The Master in the vineyard.
Professional Services Providers - Sure, Accept Payment in Bitcoin
Jane Genova: Speechwriter - Ghostwriter
JANUARY 25, 2018
Some professional services firms are now facing this decision: Should they accept payment in bitcoin and other cryptocurrencies. Currently there exist technical support services which convert bitcoin into American dollars.
Enraged? Planning to Post Negative Online Review about Product/Service? Not So Fast
Jane Genova: Speechwriter - Ghostwriter
JULY 22, 2019
As CBS reports, leaving comments about products, services, terms and conditions, and more has become as embedded a habit as surfing the internet. Essentially they are intended to deter any further badmouthing of their service or product.
PC Doctor, Austintown, OH - Fast Service, Straight-Talking, Discount Pricing
Jane Genova: Speechwriter - Ghostwriter
SEPTEMBER 16, 2016
No one can be without their laptop. That's even though we might also own several other e-gadgets. Matt and his staff at PC Doctor in Austintown, Ohio, know that. They jump when we have a problems.
Thought Leadership for Professional Services Firms - Focus on Target Markets
Jane Genova: Speechwriter - Ghostwriter
NOVEMBER 18, 2017
Professional services players, ranging from lawyers to management consultants, have always recognized the marketing power of thought leadership.
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