Artificial Intelligence in Services - Allstate's Smart Public Relations
Jane Genova: Speechwriter - Ghostwriter
JUNE 29, 2018
Or, the driver could have been a deep understanding of public relations. Way back in 2005, when I was blogging the Rhode Island lead paint trial, there were former full-time journalists covering the courtroom action as "stringers" (gig workers) in order to pick up some extra money. Tom Wilson, chief executive officer at Allstate, predicts that artificial intelligence (AI) will have the force of a tsunami in services. Here he is quoted in Fortune.