Why Customer Centricity Will Win You More Business (in 2020)


We constantly work on improving and expanding our collection of PowerPoint templates by collecting voice of customer data and using an integrated NPS (Net Promoter Score) tool to gather extra feedback. To accomplish the latter, we love using the Net Promoter Score.

2020 77

Break the Internet

Manner of Speaking

In just days, the Federal Communications Commission (FCC) will vote to end net neutrality—breaking the fundamental principle of the open Internet. If you are concerned, and do not want your ability to surf the Internet to be held hostage by your Internet … Continue reading → Uncategorized Break the Internet Net Neutrality

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Stock Portfolio Feel Lighter? - Q4 Stock Market Volatility Lifted $3.73 Trillion from Household Total Net Worth

Jane Genova: Speechwriter - Ghostwriter

trillion of their total net worth. It's 2:42 P.M. New York Time. The Dow is down 229.88. And, that makes many U.S. households very jittery. No wonder. According to the Federal Reserve, in Q4 2018, when the stock market experienced extreme turbulence, U.S. households lost $3.73

Net 52

How to Create a Statement of Retained Earnings for a Financial Presentation


Below is a statement of retained earnings example from Apple : Retained Earnings vs Net Income: The Difference. Net income is calculated by subtracting all the operating expenses (e.g. Net income. Calculate and Add Net Income From The Prior Reporting Period.

David Frum: Writing without a net

Six-Figure Freelancer Blog

Discover why widely published author, David Frum, decided to self-publish his seventh book. Self-Publishing & Print On Demand POD print on demand self-publishing

Net 40

Speaker Net News

Executive Speech Coach

Speaker Net News SpeakerNet News is a free weekly email newsletter sent each Friday to more than 8,500 professional speakers, consultants, trainers, and authors. If that description fits you then be sure to register for this free newsletter written by professional speakers for professional speakers.

Net 40

How to Set Up a Winning Customer Success Program


The shortcut way to gauging success is running a quick Net Promoter Score (NPS) survey. Net Promoter Score (NPS) — knowing it is essential to understand how you are doing right now, identify struggling/disappointed customers, and line up active Promoters for further collaboration.

Net Neutrality - Issue We Can All Have Fun With

Jane Genova: Speechwriter - Ghostwriter

Not net neutrality. But not caring about net neutrality is no reason to pass up this hilarious rant by comic John Oliver on the issue. When net neutrality is mandated, internet service providers (ISPs) can't discriminate against consumers based on what search engines they use.

Net 52

Net Neutrality in Play - Tina Pelkey Spokesperson for FCC's Ajit Pai

Jane Genova: Speechwriter - Ghostwriter

"Net Neutrality" is being threatened. Tech companies, ranging from LinkedIn to Facebook, support Net Neutrality. Blown up by the Trump Administration could be regulations mandating Internet Service Providers (ISPs) treat all data and all customers equally. 

FCC 52

Should the BBC be encouraging people to surf the net during work time?

Max Atkinson

FROM THE BBC WEBSITE MAGAZINE : Tweetbook Say goodbye to worktime boredom. Follow us on Facebook or Twitter A few years ago, one of my clients told me that an unexpected side effect of moving their head office staff from individual rooms into an open plan arrangement was that their corporate phone bill dropped to about 30% of what it had been previously.

Net 40

Putting the UW System Tuition Freeze in Context

Speaking Of...

To evaluate that claim, let''s take a look at the "net price" of attending UW-Madison and UW-comprehensives-- the cost paid by the poorest students after taking into account all grant/scholarship aid provided to offset the sticket price.

2013 52

3 Ways to Help People Understand What Your Data Means

Duarte Blog

Last year, Jeff Bezos became the richest person in the world with a net worth of more than $130 billion. The world was abuzz trying to make sense of just how rich the Amazon CEO really was, and headlines grabbed hold of this tweet from Neil deGrasse Tyson.

2019 61

How To Design For Mobile

Thoughts On Presenting And Design

Much to my surprise, C|Net News is now iPhone-friendly. C|Net’s design very finger-friendly and the links are easy to read and inviting. I’m on my way to get lectured by my dentist and as my lovely wife is driving, I decided to get caught up on some tech news.

Mobile 130

Tribune Publishing - Financial Situation Worsens

Jane Genova: Speechwriter - Ghostwriter

MarketWatch reports that its Q1 net loss was $45.3 Tribune Publishing can't get its footing in the turbulent world of media, made much more volatile by COVID-19. million. That's essentially 10 times what it had been a year ago - $4.7 million. Revenue declined 11.5%.

2020 56

Luxury Loses Its Cool - Neiman Marcus Files for Bankruptcy, Anna Wintour's Branding in Play

Jane Genova: Speechwriter - Ghostwriter

As Fashionista reports, even before COVID-19, online retailer Net-a-Porter was siphoning off sales from that lux player. America may be returning to its Common Man roots. Yeah, in taste and spending, we're back to Puritan minimalism. Luxury? So pre-COVID-19. 

2020 56

How to Come Across as an Authority in Your Presentation


Forbes has estimated her net worth at $1.27 Nobody could doubt that Facebook Chief Operating Officer Sheryl Sandberg could speak as an authority on the subject of achieving your goals against all adversity. billion and placed her at Number Eight on the list of Power Women in the United States.

2016 60

Just How Bad It's Gotten: Iconic Edelman Lays Off 390

Jane Genova: Speechwriter - Ghostwriter

Recently, because of COVID-19, it had suffered a slight net loss. The Edelman public relations firm is known for so much in that sector. Annually it issues its Trust Barometer which often is presented at the World Economic Forum in Davos. Its clients represent the major brandnames - both companies and people - around the world.    When it speaks about trends, the industry is all ears.

2020 43

Tiffany Ad Campaign Features Same-Sex Couple - Does Financial Stress Trigger Change?

Jane Genova: Speechwriter - Ghostwriter

in net sales for the two months ending December 31, a 1% decline in holiday sales during the same period in 2013. [As Establishment retailer Tiffany has a same-sex couple featured in an engagement ad.  Here is coverage by Victoria Taylor in the New York Daily News. 

2015 65

Public Relations Industry in U.S. - Slowing Growth

Jane Genova: Speechwriter - Ghostwriter

In 2016, for example, there were average net revenue gains of 21.8%. While other kinds of professional services, such as law, were struggling during and after the financial crash, the public relations industry was growing.    That was then.

Remarkable, inspiring interview with Cesar Millan

Presentation Zen

The other day, while surfing the net on the bullet train to Tokyo, I. stumbled on a great interview with Seth Godin conducted by Bryan. Elliott. I had never heard of Bryan Elliott before, but he''s good and he has a very educational website called Behind the Brand which features.

2013 104

Product-Led Growth (PLG): The Ultimate SaaS Business Growth Strategy To Pursue


Churn rate (net churn) — denotes how much people abandon your product. To get a better picture, you should aim to track net revenue churn rather than general user churn, since the former shows how much money you’ve lost after accounting for new, expansion, or reactivated revenue.

2020 52

Andrew Sullivan: Forms Dish Publishing, leaves DAILY BEAST

Jane Genova: Speechwriter - Ghostwriter

  He makes the disarming plea that he and his team have no safety net under them except for readers taking out subscriptions. Andrew Sullivan, the digital writer whose brandname is widely known, is leaving the DAILY BEAST and forming his own company Dish Publishing. 

Net 52

Language of the Generational Divide - To "Ok, boomer" Has Been Added "Boomer Socialism"

Jane Genova: Speechwriter - Ghostwriter

Also, they don't want to hear that the Ok, boomer struggles financially, despite the safety nets. Social Security. Medicare  Tax Deduction for Mortgage Interest. All that youth has labeled "Boomer Socialism," reports BusinessInsider.

2020 52

Gordon Caplan - A New Path Is Possible

Jane Genova: Speechwriter - Ghostwriter

As a prominent law partner, Caplan has been one the big fish caught in the prosecutor's net.

2019 52

Higher Education Unravels - Can Seton Hill University, Greensburg, PA Survive The Catastrophe?

Jane Genova: Speechwriter - Ghostwriter

"Seton Hill University's overall average net price combined with a lower quality education, results in a poor value for the money …"  - CollegeFactual.

2020 56

“Single-Task” Your Way to Presentation Success

DeFinis Communications

Sending a text, writing a document, surfing the net, making dinner, feeding the dog, and having a conversation can all happen simultaneously. Multi-tasking, a word no one used a few decades ago, is now firmly ensconced in our everyday language and has become a way of life for many of us.

2011 237

No longer able to protect the crown jewels from the cameras? Time to embrace them

The Presenter's Blog

Attempts to make it otherwise will be as futile as Royal attempts to ban the Las Vegas pictures from appearing in the UK when they are already all over the net. When delivering presentations, our every glance, gesture, and utterance now has the capacity to be filmed.

Make your webinars super interactive

PowerPoint Tips

She wrote this as a tip for Speaker Net News subscribers and gave me permission to reprint it. This is a guest post from Brenda Bence , who is a corporate branding and personal branding expert. You can read more about her at www.BrendaBence.com.

2014 245

The Power-Cut Presenter

The Presenter's Blog

He embraced the moment and with the aid of a small printed safety net and a willingness to adapt, connected with the audience in a way he never had before. In the second that the lights pop there is a moment of perfect puzzled peace. Have you ever noticed?

Power 184

Developing the Confidence of Elite Athletes with Paul Schempp

Speaker Launcher

His clients include the Atlanta Hawks, BASF, Conde Nast, Brooklyn Nets, Taiwan Olympic Committee, Delta Airlines, General Electric, Golf Digest, LPGA, National Basketball Association, PGA of America, SHRM, Singapore Sports Council, Swiss Soccer Federation and UPS. On this episode of the Wealthy Speaker Podcast we are talking with Dr. Paul Schempp about developing confidence. Dr. Paul Schempp is joining us to discuss how we can be more confident on stage and in business. Dr. Paul G.

2018 63

Black Monday - The Great Unraveling

Jane Genova: Speechwriter - Ghostwriter

But, we could get hit badly, without the safety net of severance and unemployment insurance. No, none of us want to hear from anyone. There is nothing insightful to say, at least by those too eager to fret or pontificate about what's going on.

2020 56

Be a better moderator: Stay out of your head

Speak Schmeak

Photo Credit: net_efekt via Compfight cc The topic of "being present" during presentations or while waiting to be introduced to speak has come up a lot lately in my conversations with clients and on this blog.

2013 229

Retirement: Not even on radar screen for 6 out of 10 of us (Source: Pew Survey)

Jane Genova: Speechwriter - Ghostwriter

household net worth plunged 30.8% Will retirement go the way of the landline phone?    Could be. According to a recent Pew Survey, reports Bloomberg Business Week , 6 out of 10 Baby Boomers between ages 50 and 61 sense that they will not be able to retire any time soon. 

Net 52

The Amazing Elizabeth Holmes

Jane Genova: Speechwriter - Ghostwriter

One reason why, reports The Wall Street Journal , is that it projected revenue for 2016 to be $2 billion and net to be $505 million. Theranos, founded by Steve Jobs knock-off Elizabeth Holmes, had little trouble raising money from investors. As many of us now know, there are multiple investor lawsuits. Essentially, they claim they were misled. But the plaintiffs may not get far with the litigation. At least not in the near future. Theranos could file for bankruptcy.

2016 43

Barry and Honey Sherman - That Undertow, Again

Jane Genova: Speechwriter - Ghostwriter

He had founded pharma firm Apotex and his net worth was about $3.2 The authorities in Canada have gone on record saying they will search for "answers." " Yet, human beings have such limited access to understanding the mysteries of life and death.

2017 56

Energy Secretary Steven Chu Defends Solyndra

TJ Walker Interactive

Solyndra failed because the cost of solar panels went down across the industry, which is a net plus for everybody. This nonsense over Solyndra continues. Conservative idiots consistently forget the following: 1. The government backs alternative energy businesses precisely because they are too risky for the private sector, therefore, by definition, some should fail. [.]. Government & Politics News Politics conservative Democratic federal government solyndra

Net 40

New York Times Q1 Loss = $14 Million - Sees survival in digital-only subscriptions

Jane Genova: Speechwriter - Ghostwriter

The net loss was $14 million. New York Times Inc. is betting on digital-only subscriptions for its iconic newspaper. That has been the one bright spot in Q1. During that quarter, it added 67,000 new digital-only subscribers. However, simultaneously advertising was down 7%. Here is the coverage from The New York Times. The question remains if this entity can survive. It has shuttered its Paris operation, eliminating 70 jobs. This summer there will be more layoffs.

2016 43

Class of 2019, Compared to Class of 1967 - OK, Boomers Couldn't Go Home Again

Jane Genova: Speechwriter - Ghostwriter

We didn't have the safety net available to focus on our traumas. USA Today features the plight of the Class of 2019. Many of them were among those who had been laid off or furloughed during the play out of COVID-19. Their next step after job loss had typically been to return back home.

2020 56

Thanksgiving Meme: Be (very) Grateful for Career Adversity

Jane Genova: Speechwriter - Ghostwriter

  Peter Thiel at about the same age (50) has a net worth of $3.2 An equity partner at a prestigious firm pulls down in the neighborhood of $3 million annually.

2017 52

Hogan v Gawker Jurors Deliver Second Smackdown on Defendants

Jane Genova: Speechwriter - Ghostwriter

It is interesting to note here that Daulerio has negative net worth. Denton, whose net worth is $121 million, could become poor. "A jury took a move from Hulk Hogan's wrestling playbook Monday and delivered a big boot to Gawker's face in the form of a $25.1 million punitive-damages award - on top of the $115 million the six jurors already gave the WWE champ last week for economic and emotional compensation in his invasion-of-privacy lawsuit." 

2016 43

Quick takeaways from Presentation Summit 2011–Day 1, Part 2

PowerPoint Tips

Provide an alternative safety net: Provide notes or design slides so they can still act as a prompt without bullet points. In the afternoon of the first day of Presentation Summit 2011, I heard 2 excellent presentations and wanted to share them with you.

2011 140

Year of COVID-19: April 16, 2020 (Ohio Sets Open-Up Date)

Jane Genova: Speechwriter - Ghostwriter

In addition, we have a permanent safety net through Social Security.  Ohio governor Mike DeWine had been an early adopter in establishing the Stay-at-Home shut-down. Today he became an early adopter in setting an Open-Up date. That will be May 1st. Is that a risk?

2020 56

Hillary, You Break Our Baby Boomer Hearts

Jane Genova: Speechwriter - Ghostwriter

As the New York Post reports, the latest Quinniapiac survey has her net favorability at minus 11%. When Hillary Rodham Clinton entered the White House as First Lady, we Baby Boomers were thrilled. She was carving a different path. Okay, that didn't pan out too hot.

2015 68