Why even send the email?

SpeakerSue Says...

Email is more than just a response to a request; it’s a strategic tool, when used right, will drive sales, growth and profitability. To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability. Very cool. You just received an RFP and it fits your hotel, service, product like a charm. You get ready to respond with the information the planner requested because you can do it all.

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Email Responding

The Communication Blog

discusses the often encountered problem of sending someone an email and not receiving a response. At least an acknowledgement that the email was received. And you don’t want to ask for a receipt which is generally considered inappropriate for personal email. The email asks you to do something and you don’t have the time or interest and it goes onto the back burner and eventually forgotten. The email is one of too many, a case of information overload.

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Email Communications during Crisis: Part 2

SpeakerSue Says...

If an email claims, “We are closely monitoring Coronavirus (COVID-19),” followed by something about following strict guidelines (even though cleanliness was always their top priority), what are they actually doing? To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability. Here is what I know: If a subject line says, “Your Friends at X Company,” we are not friends. Do not pretend we are.

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The results of writing an email naked….

SpeakerSue Says...

A naked email is an email written without the decency of dressing; personalization and care. Here is a naked email example: Good morning Sophie, I am the Director of Sales for the ABC hotel and I wanted to take a moment to reach out and inquire if our hotel might be able to assist your company with future lodging needs. The email is all about the writer. Beginning two out of two paragraphs with the word “I” will doom any email.

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Use smart email messaging to sell past crisis

SpeakerSue Says...

Next, whatever you do or say, these words (that I read in a prospecting/follow-up email today which prompted this post) should never, never, never be used: “I am pleased to inform you that due to the coronavirus situation…”. BONUS It’s time to revise your prospecting/follow-up emails. To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability.

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Gain trust with your prospecting emails

SpeakerSue Says...

How many emails do you delete unopened each day? A salesperson just like you (okay, maybe marketing but they’re mostly interested in open rates not action) thought their email would catch your eye, motivate you to open it AND read it AND also to take your time to do what they want you to do. That has to be an amazing email! How many of your unsolicited emails get results?

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3 acronyms to make email messages a little more effective

Craig Strachan - Keep Talking!

Hey are three acronyms you can use to make your email communication a little more effective. If an email contains no actionable items add FYI to the subject line to tell the reader. Communication Productivity Writing emailNNTR / NRN**. If you put NNTR in the end of the subject line (No need to reply, or no response needed), it tells the recipient that you are not expecting a response. e.g.: > Minutes of last night’s meeting attached NNTR.

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3 questions to never ask in email

SpeakerSue Says...

Why is it that so many emails get absolutely no response? Do you prefer to communicate by email or phone? If they say “email,” yay, you don’t have to talk to them. But if they say “email,” when can you talk to them? Instead, if they email, you email back. When you do, write a great email! The only thing worse is that eventually you’ll waste more time writing the dreaded follow-up email (that doesn’t get opened).

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The 3 most annoying email habits

SpeakerSue Says...

But when it comes to email, it’s the exception. When they want something from you, first you get a terse email request. Then an email demand. Then a really annoyed email telling you they’ve emailed you twice already. You spend an hour – or way more – writing an important, detailed email and your recipient (usually your “leader”) answers: Yes. Send short one-idea, one-question emails with clear subject lines.

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How Email Can Immediately Improve Your CX

SpeakerSue Says...

You’re right that mainly I talk about how to write exceptional emails and how to communicate authentically and respectfully. And then it dawned on me: Writing exceptional emails provides the CX customers seek. That email you just wrote…did it do justice to your brand?

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To ask or not to ask: That is the email question!

SpeakerSue Says...

Are these good questions to ask in an email? To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability. Will they help you advance to the next step? Is Friday a good day to talk? Are you available Friday to talk further? Is this week or next more convenient for you to further discuss? Yes and no. Some sellers ask these questions, thinking they’re a “call to action.” They aren’t.

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3 Email etiquette rules to follow to get ahead in 2020

SpeakerSue Says...

What is the biggest difference between email and verbal communications? Email. Here are 3 email etiquette rules to buy respectability and elevate your reputation: Use a searchable subject line How will your buyer find your email when they want it? Your subject lines should be an accurate, honest summary of the email you’ve just sent. Not the email you originally sent a month ago.). They’re scrolling and skimming your email.

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Diamonds (Emails, Facebook and MySpace) Are Forever

Matt Eventoff

Today it is emails, Facebook pages, MySpace pages, Flickr pages, and the list goes on and on. Emails Last Forever. Granted, this email exchange is a bit unusual. does not get meeting for said client, receives countless harsh emails, and apologizes 6 different times. This goes on for 19 emails. Calling the scheduler “Liz&# as opposed to “Elizabeth&# on one email. Emails (and diamonds) are forever.

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Are you committing the second worst email etiquette mistake?

SpeakerSue Says...

Instead of wearing the big girl panties and sending a thoughtful, kind or simple email to alleviate the anxiety the seller is feeling, they create greater anxiety and fear because no news is so often seen as negative news. And some buyers purposefully delay responding to an email. Be prepared to respond, “Thanks for your email. Send an email that creates value, excites them about possibilities, is aligned with their key drivers and helps them envision their success.

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The One Absolute Must-Know When Selling by Email

SpeakerSue Says...

Here is “The One Absolute Must-Know When Selling by Email”: Your customer is the center of the universe. If your emails, conversations and processes revolve around you, instead of them, you’ll always be looking for new customers. Review the emails you sent for the past three hours. To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability.

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How to respond to a difficult email

SpeakerSue Says...

No matter where in the world, when I ask participants to tell me what they need to learn to make their day worthwhile, they say, “how to respond to a difficult email.”. Don’t respond by email. Remember email is a strategic tool, especially when dealing with unhappy people.

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Email and the “cuddle hormone”

SpeakerSue Says...

Email that focuses on transaction, information and content, appeal to the never satisfied left brain. Email that appeals to the “emotional brain” create desire, need, trust, happiness and more. You can email me directly if you prefer: Sue@SpeakerSue.com. Finally, every presentation I deliver is customized for your team, brand and needs so if you’re looking for practical, fun sales training, please email or call: +1-480-575-9711. Brain theory.

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Online Communication – Email is Not Dead

Matt Eventoff

Email’s impending death has been written about ad nauseum, and never seems to come. Email has been, and in my opinion will continue to be, the dominant online communication medium of choice. Here is Elie’s post: Email is not dead – be careful the Silicon Valley koolaid that you drink by Elie Seidman on October 12, 2009. Jessica Vascellaro ( of lipsyncing fame ), the WSJ’s Silicon Valley reporter, has an article in todays’ WSJ titled “The end of the email era”.

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It doesn’t take a therapist to recognize this email problem…

SpeakerSue Says...

A new client, using email analytics, discovered the customer-facing team is drowning in email! Every team is drowning in email! Email breeds like rabbits! Plan to talk about the issue at your next meeting instead of sending a gazillion emails – and still talking about it at your next meeting. And my favorite email etiquette tip: Address your email to every person on your copy line. Ya’ gotta love analytics!

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5+ Must-Know Tips for Negotiating by Email

SpeakerSue Says...

Jagger’s song could be the theme song of negotiating with, by, through email. Always ensure you leave a pleasant “taste in their mouth” when they finish your email. The most important must-know tip of all when negotiating by email is: Ask for the business. Don’t expect a counteroffer (with accompanying email ping pong). Negotiating by email isn’t the smartest sales move. “Can’t get no satisfaction…”.

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Master the relationship even when your only tool is email

SpeakerSue Says...

It was especially cool because mainly we talk by email. But how do you bond and master the relationship when the only option, because of the client’s desire/schedule, relies exclusively on email? Here is the simple answer: Use your email messaging to maximize their experience.

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How to use email to handle “objections”

SpeakerSue Says...

You know email is a rotten communication tool for answering questions because: 1. The key is to not use email to handle difficult questions. Write an email that piques their interest enough, provides so much care and vision and value that your buyer will want to accept or even make the call. In email your job is to give them enough confidence that they take or make a phone call to help you uncover the meaning of their words. You know this.

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Facebook - Internal Emails as Potential Smoking Guns

Jane Genova: Speechwriter - Ghostwriter

FB -1.81% uncovered emails that appear to show Chief Executive Mark Zuckerberg's connection to potentially problematic privacy practices at the company, according to people familiar with the matter." An example of a possible smoking gun among the email dates back to April 2012.

A battle of the apples, and your last email

SpeakerSue Says...

You win the battle when your emails convey a sense of experience and not just transaction. Create brain friendly email messages by evoking positive emotion (like remembering how good a fresh Honeycrisp tastes) and you’ll win the battle of the apples every time. To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability. How many types of apples are available in the market where you live?

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What high sales performers do before and in email…

SpeakerSue Says...

Email isn’t just a response to a request but a strategic tool that can set you apart from others” SpeakerSue. Email, when used strategically, is an amazing tool to initiate, nurture, grow and close business. But if modern, authentic sales process isn’t understood or applied, email morphs into opening words like, “How are you today?” And in email, give yourself permission to make the next step easy, friction-less and simple for them.

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3 more ways to not to be that annoying emailer: Part Two

SpeakerSue Says...

Clearly email etiquette is important to you because so many of you engaged with last week’s post, The 3 Most Annoying Email Habits. You send an email to your colleague and BCC another colleague, or your boss. Tip: If you really need to let someone know what you wrote to someone else, forward a copy of the email. Your prospecting email subject line started correctly because you mentioned your mutual contact’s name: Sophie Spaniel suggested we connect….

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Emotionally intelligent Email

SpeakerSue Says...

How many emails do you receive that get you wondering, “What’s wrong with her today?” ” And how often do the recipients of your emails think that about your messaging? Receiving thoughtless emails can ruin the day and they happen more than we think.

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4 quick use-now ideas to get action from your follow-up emails

SpeakerSue Says...

Follow-up emails fail for lots of reasons. Use your follow-up email to help them see their vision instead of your want. Often it isn’t the email that is the problem. To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability. Here are four: 1. The prospect is busy and you aren’t their priority. Seriously, it may be nothing more evil than that.). The proposal you sent sucks.

11 Tips: When Technology Comes to Work

Matt Eventoff

While this post is not a definitive guide by any means, these 11 tips will help you to safely navigate the new workplace, and avoid situations that put a lot of people in bad positions each and every day: #1 Email Does Not Emote! – Emails are rarely seen as being too soft.

10 Biggest Email Pet Peeves of 2013

SpeakerSue Says...

During my workshops, Cheers and Ciao are always brought up by someone in the group, as sounding inauthentic, unless of course it’s a Brit writing or an email from an Italian counterpart. Getting an email that ends with: Your thoughts? Using email to make others look stupid.

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9 Tactics to Ensure Your Emails Get Results

SpeakerSue Says...

Email is the default communication in most offices today. Yet, poorly written emails • waste time. • 1.Know what you want to gain from the email before you begin writing it. Start your email with a greeting (Hi Name) to set a friendly, collaborative tone.

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Fast vs slow: How your email changes the customer experience & drives revenue

SpeakerSue Says...

To use email more strategically and successfully, send an email to Sue@SpeakerSue.com or call (+1-480-575-9711) to check availability. Communication Skills Email Sales Writing Featured Selling Skills email as a sales tool high impact presentations hospitality and hotel sales Hospitality Sales how to say it to sell it interpersonal communications skills Power Sales Writing sales mastery sales skills sales success sales training say it to sell it SpeakerSue

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Cold Emailing in Job Search - 5 Tips

Jane Genova: Speechwriter - Ghostwriter

For a while I had been sending email pitches to trade associations. Direct email to a person. Keep changing the email as the marketplace and you change. Most jobs, contract assignments, and new business for our enterprises aren't advertised.

Paterno family: Release all emails and records

TJ Walker Interactive

Uncategorized emails joe paterno paterno family scandal

Emotionally intelligent Email

SpeakerSue Says...

How many emails do you receive that get you wondering, “What’s wrong with her today?” ” And how often do the recipients of your emails think that about your messaging? Receiving thoughtless emails can ruin the day and they happen more than we think. Our egos get in the way of realizing that our email isn’t delightful to read!). Emails that are too long. Too many emails sent from the same person.

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Chris Christie Congratulates Obama by Phone, Tells Mitt Romney Tough Luck by Email

TJ Walker Interactive

Uncategorized chris christie Congratulates email Mitt Romney obama phone

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3 Important Tips from Psychology to Write Better Emails

SpeakerSue Says...

Attractive people earn an average of 3% to 4% than those with average looks , and your email will get better results too if you make it look appealing. That means: Subject line is reader relevant, truthful and a to-the-point summary of the content of that specific email.

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Vocal Impact Tip: How to make them choose you over email

Kate's Voice

Check this out: 82% of people are likely to do something unrelated while on a conference call such as email or even chasing their dog down the street.

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The 2 most important keys to delivering bad news in email

SpeakerSue Says...

I should have spoken up/emailed sooner…”. Email Sue@SpeakerSue.com or call Sue (+1-480-575-9711) to check availability. Communication Skills Email Sales Writing Featured dealing with difficult people email as a sales tool hospitality and hotel sales Hospitality Sales how to say it to sell it interpersonal communications skills sales mastery sales skills sales success sales training say it to sell it Selling Skills SpeakerSue

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Email Etiquette meets I Love Lucy: Part 2

SpeakerSue Says...

Then, I start responding to my key emails and by the time I’ve finished writing one or two emails, my box is full again. By afternoon, I’m throwing emails everywhere just to keep up. The only chance you have to get your email read is to make it look appealing to read.

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What is your email style? Take this quick quiz…

SpeakerSue Says...

The out-of-office reply you receive says: “Thank you for your email. I will check my email at random times and will get back to you when I can. Want more “Email Wall of Shame” examples? What if it had said this: “Thank you for your email.

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Joe Paterno emails Show Greater Involvement with Sandusky Scandal

TJ Walker Interactive

Uncategorized email jerry sandusky joe paterno

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Drudge Report - Emails Come Back To Blow Up HillaryLand

Jane Genova: Speechwriter - Ghostwriter

" Then there is a link to an article about this in the respected The Washington Post: Here is an excerpt: " Newly discovered emails found on a  seized computer during an investigation of disgraced former Rep.

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