Fri.Sep 11, 2020

Write an email that improves CX and drives repeat business

SpeakerSue Says...

First, a moment of silence. I flew back to NY from Arizona arriving at 7:17am, nineteen years ago today. From the airplane window, the day was crystal clear – the most perfect early fall day. Until. Until we saw those towers fall and those people jump and those firefighters try. And for at least one silent moment today, we remember them. Fast forward to the middle (maybe), beginning (maybe), end (dear lord, please) of this pandemic.

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