Shopping with Cybercellar; a lesson in customer service
Craig Strachan - Keep Talking!
APRIL 29, 2013
As Johann and I agreed it was the courier that messed up (and not Cyberceller themselves), but we also agreed that as a customer it was not my problem who messed up. You can turn a customer around by turning a negative experience into a positive one. Service excellence is shown at its best when things go wrong. Communication Customer Service customer service