Why Customer Centricity Will Win You More Business (in 2020)


Even if we circle back in time to the pre-digital era, we can still spot how customer-centric culture (aka building things for the customer ) was driving some companies to success and leaving others in the dust. But their customers were already eyeing digital cameras. While early digital cameras shot lower-quality photos, they were way more convenient and provided the pictures instantly. To accomplish the latter, we love using the Net Promoter Score.

2020 62