How to create your very own cool shapes with the Custom Shapes tools: Part I-Union

PowerPoint Tips

PowerPoint 2010 has a new feature that’s very hard to find, but people are praising it over and over. It’s called Custom Shapes, and it’s a set of 4 tools that you can use to create your very own shapes–the sky’s the limit! Why do you need Custom Shapes? For the flexibility to communicate your message in the way that works best for you and your audience. For a professional, designer (custom-made) look.

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! We each have an important message to share, but at the same time, if we don't deliver our message in a way that our audience can receive it, we will fail. Treat the customer as the most important part of your job -- not an interruption of it.

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Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! We each have an important message to share, but at the same time, if we don't deliver our message in a way that our audience can receive it, we will fail. Treat the customer as the most important part of your job -- not an interruption of it.

Customizing Your Presentation

Communication Steroids

Skip to content Follow: RSS Twitter Home About Contact Us Current Programs Inner Circle Newsletter Products 20 Presentation Skills That Kill: Audio CDSeminar Social Media and Public Relations: Audio Task Oriented Teams: Audio CDSeminar What We Do Customizing Your Presentation by Tim 'Gonzo' Gordon on March 22, 2010 Should you customize all of your presentations? In those cases, the audience was large – a few thousand at least.

Customers don't always enter through the front door

Speak Schmeak

You may think that the moment you walk onstage is the first impression your audience gets of you. Your parking lot is what event organizers and some audience members see first. Or do you smile, breathe, and take the time to chat with the organizer and early-arriving audience members? When you get in front of your audience to speak, you should have already made positive first, second, third and fourth impressions. Customers don't always enter through the front door.

Do you make your audience feel stupid?

Speak Schmeak

First, he described their solution: "We listened to our customers and created a new platform of service deliverables to meet their needs and wants. Written by someone who's supposed to know that it's all about the audience. Do you know if your audience even understands what you're saying? And to be honest, your audience might not ask. Speak plain English to your audiences. The best way to impress your audience is to be real with them.

2010 153

Real Customer Service?

Speaking Of...

There are speakers and trainers who make their living teaching companies about customer service--what it is, and how to deliver it. are all overpriced since they have you as a captive audience there. A few simple, friendly words, delivered honestly, while you look at me, get my attention, and keep me coming back as your customer. Tags: customer service hospitality courtesy

If you're a professional speaker, who is your customer?

Public Speaking Advice and Commentary

I often blog that the way to a successful speech is via the audience -- in other words, start with understanding your audience, and make the speech about its issues.    Solve the audience's problems and they'll reward you with fierce loyalty.    But over the long term, a professional speaker has to take care of at least one other 'audience' just as carefully:  the meeting planners that hire her. 

Do you make your audience feel stupid?

Speak Schmeak

First, he described their solution: "We listened to our customers and created a new platform of service deliverables to meet their needs and wants. Written by someone who's supposed to know that it's all about the audience. Do you know if your audience even understands what you're saying? And to be honest, your audience might not ask. Speak plain English to your audiences. The best way to impress your audience is to be real with them.

2010 130

Communication and Sales - 4 - Where is your customer?

Public Speaking Advice and Commentary

  Closing a sale is all about understanding the customer’s decision-making process. Where are your clients or customers when they get in touch with you?    Each of these states of mind requires very different handling; it’s axiomatic that you need to understand your customers clearly in order to be able to talk to them effectively.    Customers in the first stages of decision-making just need help with framing the problem. 

How to use your remote to switch to another presentation in PowerPoint 2007 & 2010

PowerPoint Tips

This is a common situation when you’re in a large room or just want to move around among the audience members. If it looks good and is a good indicator to the audience of what’s to come, leave it on the slide. In PowerPoint 2007, choose Animations tab> Custom Animation. In PowerPoint 2010, choose Animations tab> Animation Pane.You might be wondering, why the Animation pane? In 2010, choose Add Animation> OLE Action Verbs> Show and click OK.

2007 153

Communication and Sales - 3 - The secret to a lasting customer relationship

Public Speaking Advice and Commentary

  To close a sale, you need to first establish two things with your customer:  credibility and trust.    To succeed with an audience, or a customer, you need to establish credibility first and trust second.    Credibility comes first, because that’s what happens when you show that you understand the customer’s problem.    Failing either one, your relationship with the client or customer won’t be durable. 

2010 49

If you are a presenter you MUST watch this company: Prezi (new features just released) — Scobleizer

Thoughts On Presenting And Design

Scobleizer Searching for world-changing technology Home About Archives Index Favorites Posts Comments If you are a presenter you MUST watch this company: Prezi (new features just released) September 10, 2010 By Robert Scoble Maybe because I worked at Microsoft for three years I really can’t stand Microsoft PowerPoint. Every time I start a presentation I joke that I will not force my audience to sit through boring slides so I won’t be using PowerPoint today.

2010 219

How to work with publishers and agents: The Public Words Speaker Forum 2010

Public Speaking Advice and Commentary

  At the Public Words Speaker Forum 2010 last week, two speakers held forth on how publishing is changing, what function agents perform, and how to navigate your way through the publishing maze.  because they’re already thinking about their audience and honing their? an audience, self-publishing may actually be a better choice than? If you decide your book needs to reach that mainstream audience, start ?with developments or incorporate audience feedback.

2010 51

How to simplify your presentation without dumbing it down

Speaking about Presenting

Your job is to make the complex easily graspable to your audience by arriving at that simplicity. Complex: “Human resource assets are being deployed in the operational environments under maximum pressure in order to impact our customer service benchmarks.&#. Simple: “We’re moving staff to the busiest call centres to make ordering easier for our customers.&#. Making a presentation simple requires hard thinking.

2010 218

The Lighter Side of Public Speaking

Manner of Speaking

Perhaps he was relaxed, knowing that he will soon step down from office, but whatever the reason, the 68-year-old Merz struggled mightily with such phrases as “the customs administration published so-called Swiss explanations regarding customs tariffs for meat&#. Remind yourself that you are there for the audience. You can find some other ideas here , although not all of them are practical for people who are on stage in front of an audience.

2010 189

A Radical Presentation Idea

Manner of Speaking

Seth Godin is the author of several books about “marketing, the spread of ideas and managing both customers and employees with respect&#. In this blog post from 1 July 2010, Seth proposes a radical new approach to giving a presentation with slides. Your audience will still be numbed into submission. They are bestsellers. His blog is one of my favourites and I highly recommend it. His Squidoo Lens is also worth a loo k.

Ideas 170

How to become a good speaker

PowerPoint Tips

This is a top annoyance for the audience and your slides shouldn’t have much text on them anyway. No interaction with the audience. The audience is the reason for the presentation, so they want to feel as if you’re talking to them. Here’s a comment from one audience member: “I would guess that 95% of the presentations I’ve witnessed over the last 5 years feature a speaker with his back to the audience over most of the presentation period.

2010 173

Create iconic people in PowerPoint

PowerPoint Tips

I think that you need to know your audience and choose wisely. I recommend using one of the styles in 2007 or 2010 that give a 3D look, or filling the circle with a radial gradient. If you’re using 2010, you can use the same steps, but I’ll show you a brand new way to cut off the bottom. For the audience on the slide, all I did was remove the eyes and mouth! Then I selected everyone in the audience, grouped them all, and made them slightly smaller.

2010 146

Seth Godin: But You’re Not Saying Anything

Manner of Speaking

Seth Godin is the author of several books about “marketing, the spread of ideas and managing both customers and employees with respect&#. In this blog post from 4 June 2010, Seth rails against the incomprehensible claptrap that is dumped on us time and time again in presentations and documents. These words almost always mean nothing and serve only to bore or confuse your audience.

2010 142

What makes a successful sales presentation?

PowerPoint Tips

Here are some of my thoughts about what makes a successful sales presentation: You have a solution that the potential customer needs. You can give the most stunning presentation ever, but if you don’t have a solution to a problem of the potential customer, you probably won’t make the sale. You explain how your solution will solve your potential customer’s problem. You connect with your audience. Do you gives sales presentations?

Sales 141

Public Speaking: Send Your Client a Customized Flyer

Great Public Speaking

Within a few minutes after completing the call, you fax your customized public speaking marketing flyer to the client. You had a pre-printed shell ready to customize a public speaking flyer for the client. * With pre-printed shells, you can quickly customize your public speaking marketing materials to target a qualified prospect. o Bullet points in the center of the page to tell what the members of the audience will learn. Then I fax or mail the flyer to the customer.

Flyer 40

Preparation vs Procrastination

Manner of Speaking

Seth Godin is the author of several books about “marketing, the spread of ideas and managing both customers and employees with respect&#. In this blog post from 6 September 2010, Seth raises a question that all public speakers face at one time or another. It helps a presentation run smoothly and it shows respect for the audience.

Public Speaking: Send Your Client a Customized Flyer

Great Public Speaking

Within a few minutes after completing the call, you fax your customized public speaking marketing flyer to the client. You had a pre-printed shell ready to customize a public speaking flyer for the client. * With pre-printed shells, you can quickly customize your public speaking marketing materials to target a qualified prospect. o Bullet points in the center of the page to tell what the members of the audience will learn. Then I fax or mail the flyer to the customer.

Flyer 40

Using Props in Presentations

Professionally Speaking...

And while I'd be the first to suggest that a good presentation does have an element of magic, props in a business presentation serve a much more worldly purpose: to aid the audience's understanding and involvement. Supporting your verbal delivery, props can: be stronger than words since they are concrete and visual -- when talking about how to dress for a presentation, show pictures or actual pieces of jewelry that could distract the audience.

2010 139

How to go from boring to bravo

Speak Schmeak

During a presentation you are delivering to customers, co-workers or cohorts, you can’t afford to have your audience disengage – or worse – walk out. While it will always be easier to recite information (one way) than it is to make an engaging speech (two way) presentation that connects with your audience, today’s audiences are demanding more engagement and interaction. It all depends on your topic, your audience, and how much time you have.

2010 126

The one thing you can do to be a better speaker.

Speak Schmeak

Audiences respond better to someone who doesn't come across like a diva. Your audience wants to know you're a real person who's been in their shoes, or at least can relate to the problem they are there to solve. Clients and customers want to know you're paying attention to their needs. Your potential customers aren't interested in the minute details of your product; they just want to know how it's going to make their life better.

2010 151

Timeline 3D: A Review

Thoughts On Presenting And Design

Another issue I ran into was the lack of customization. This is the key feature that makes your events visible to your audience when a view of the timeline as a whole makes them too small to even be noticed. Until the major flaws are fixed, think about your audience and the environment (room, projector, screen/monitor). If you’re a Mac user like me, you might be aware of those software bundle deals like Mac Heist and MacUpdate Promo.

2010 125

Five ways to avoid reading from your slides

Speak Schmeak

How can you keep the audience's attention, not get sucked into reading from the slides, and make this presentation your own? In fact, it's preferable that your notes are not tied to the computer or slides, but on a separate piece of paper or cards, so that you can move freely and interact with the audience. Use your own notes and your flip chart to write down any audience contributions. Let's say you're stuck with a canned slide show.

2010 159

The Impact of Public Speaking on Top Sales Performance

DeFinis Communications

Our conversations have focused on various aspects of the sales process including: establishing credibility, understanding customer needs, reviewing various options and recommending a solution. Top sales performers fully focus on their audience. Over the last few weeks I’ve been engaged in discussions with a number of talented and experienced sales professionals.

Sales 157

Public Speaking: Info On Your International Audience

Great Public Speaking

It includes customs and common courtesies, along with information about the people and their lifestyle. By far the most comprehensive source of international customs I know of, other than taking live protocol training, is the Put Your Best Foot Forward Series by Mary Murray Bosrock. Another handy and inexpensive source of international background information is the Culturgram published by the David M.

Utah 40

What Does It Mean to Resonate?

Duarte Blog

The outcome is determined by how well the message is delivered and how well it resonates with the audience. How many times have you wished that students, employees, investors, or customers would snap, crackle, and pop to exactly where they need to be to create a new future? It would be great if audiences were as compliant and unified in thought and purpose as these grains of salt. The audience does not need to tune themselves to you—you need to tune your message to them.

2010 70

Fostering Creativity

Thoughts On Presenting And Design

You see it when involuntary constituents are called “customers” as though those individuals freely chose to use that agency’s “services” over someone else. What is often ignored is how the end-user, the public, or customer (in the case of private industry) perceives value. Goals should be set for how you can make life better for your constituencies, customers, or audience rather than how good you think this will make you organization look or how powerful it may become.

2010 109

Who let my mom in? Or, Don't guess when you dress

Speak Schmeak

I could sense the staff and customers eying me and wondering, "Who let my mom in?" Oh yeah: Make sure you know who is in the audience. Will the audience be in suits? Perhaps your audience is on a retreat at a resort and they ARE wearing resortwear. I've given corporate trainings where some audience members were in baggy t-shirts and shorts and others were dressed up. Other audiences have worn resortwear, polo shirts, cashmere and pearls, and student chic.

2010 136

Public Speaking: Using Audience Gags for Fun

Great Public Speaking

There are many ways a public speaker can have fun with an audience. Don’t be afraid to incorporate some audience gags to help get your points across during your public speaking presentation. The False Guest Speaker Use this gag to reduce pressure in the public speaking audience or to just have some fun. Customize this stunt for the group and ask an insider to give you some buzzwords and current issues. Place your own heckler in the audience.

How to get a standing ovation

Public Speaking Advice and Commentary

  You put yourself and your ideas on the line; who wouldn’t want to close on a roar of approval and an audience that surges to its feet to express its love and admiration?    If you’re talking to an internal audience about declining customer satisfaction, say, then you want a story about a specific customer who was unhappy because of something an employee did or didn’t do.    Then talk about a problem the audience has.  

2010 65

How to go from boring to bravo

Speak Schmeak

During a presentation you are delivering to customers, co-workers or cohorts, you can’t afford to have your audience disengage – or worse – walk out. While it will always be easier to recite information (one way) than it is to make an engaging speech (two way) presentation that connects with your audience, today’s audiences are demanding more engagement and interaction. It all depends on your topic, your audience, and how much time you have.

2010 100

Five ways to avoid reading from your slides

Speak Schmeak

How can you keep the audience's attention, not get sucked into reading from the slides, and make this presentation your own? In fact, it's preferable that your notes are not tied to the computer or slides, but on a separate piece of paper or cards, so that you can move freely and interact with the audience. Use your own notes and your flip chart to write down any audience contributions. Let's say you're stuck with a canned slide show.

2010 133

Why does a speaker need to be introduced?

Public Speaking Advice and Commentary

We live and work in a casual age, and you might be forgiven for wondering why that rather old-fashioned custom of the formal introduction for a speaker still takes place in meetings and conferences around the globe.    The reasons lie in the audiences’ expectations.    Audiences want several things from a speaker, and some of them right away.    First, audiences begin by asking why – why should I pay attention? 

2010 64

Lessons from a trade show

Speak Schmeak

Those companies, however, are already established and don't have to do much to attract new customers. Tell stories that engage your audience and make them want to stick around for more. Stories Engaging the Audience Public Speaking Techniques and Strategies The Business of Speaking CommunicationDownload audio here. I just spent the past three days at a specialty foods trade show.

The one thing you can do to be a better speaker.

Speak Schmeak

Audiences respond better to someone who doesn't come across like a diva. Your audience wants to know you're a real person who's been in their shoes, or at least can relate to the problem they are there to solve. Clients and customers want to know you're paying attention to their needs. Your potential customers aren't interested in the minute details of your product; they just want to know how it's going to make their life better.

PEG 109

Nick Morgan - Public Speaking Advice and Commentary: Communication and Sales - 1

Public Speaking Advice and Commentary

  It’s not about your product, it’s about listening to your customer’s need.     What emotion is the (potential) customer putting forward?    Your goal in all this is to be able to complete the following sentence:  “Customer X is in the market for a Y, and she’s Z about it.”    X is the customer, Y is the product, and Z is the customer’s attitude.  I’m going to do a week on selling and communication. 

2010 49

Be like the bamboo: 7 lessons from the Japanese forest

Presentation Zen

If we could lose our fear, perhaps we could be more creative and find simpler solutions to even complex problems that ultimately provide the greatest usefulness for our audiences, customers, patients, or students The forests that surround our village here in Nara, Japan are filled with beautiful bamboo trees. In Japan, the symbolism of the bamboo plant runs deep and wide and offers practical lessons for life and for work.

2010 88