Financial Services Firms - If You Don't Leave Us Alone.

Jane Genova: Speechwriter - Ghostwriter

To those categories of products, services, and creatures might be added financial services firms. Yet, usually with great authority the financial services firms predict millions of dollars will be needed for retirement or semi-retirement.

2018 52

Financial Services Industry - Watch Your Language

Jane Genova: Speechwriter - Ghostwriter

The sales pitches of the financial services industry are stuck back in the 20th century. Now, when a financial planner leverages that phrase, the smart among us in The New Aging smirk. Hell, it might have given us more financial control to hold onto the house and do "co-living."

2019 56

Branding - Disruptor Role in Legal Services

Jane Genova: Speechwriter - Ghostwriter

" However, in legal services, an old-line branch of professional services, it may be branding which is the disruptor. Accounting firm PwC now provides legal services in the U.S. Unlike much of large law firms in the U.S.,

2018 52

Boo! Financial Services Types Compulsive about Trying to Scare Us Aging

Jane Genova: Speechwriter - Ghostwriter

We received a 2.8% boost in our Social Security monthly payment, beginning in 2019. Medicare only went up $1.50 a month. At my apartment complex I get 25 bucks off a month because I am a senior. At Regal Cinema. Current Affairs Games legal Media Personal Musings Politics Values Web/Tech

2019 52

The New Aging - Media, Financial Services Industry, et al. Having Fun Scaring Us

Jane Genova: Speechwriter - Ghostwriter

The reality is that no one can predict what will happen in the world, in the U.S. Yet one more article about how we aging can ensure our money will last through the next 20, 30, or 40 years has been published in a brandname media outlet. That's MarketWatch.

2018 52

Professional Services - Clients' Make-Believe Emergencies

Jane Genova: Speechwriter - Ghostwriter

In brandname professional services, those big powerful clients are kings and queens.   On "Mad Men," in the professional services world of advertising, when Lucky Strike announced it was pulling its account, the agency went into meltdown mode.

2018 52

Professional Services & Developing New Business

Jane Genova: Speechwriter - Ghostwriter

The professional services marketplace keeps mutating. That's why those of us who have to develop new business must keep experimenting with strategies and then the tactics within those big plans.

Six customer service tips for speakers

Speak Schmeak

While reading hubby's company newsletter last week, I came across some excellent retail customer service tips, which I've adapted for speakers. Guess what: If you're a speaker, you're in customer service, too! Share your additional customer service tips in the comments!

U.S. Postal Service Gets Hang of Era of Ecommerce

Jane Genova: Speechwriter - Ghostwriter

Finally the distressed U.S. Postal Service is getting a feel for how to operate in an era of ecommerce.    POLITICO reports that it is piloting a program in San Francisco of same-day delivery for merchandise purchased on the Internet. 

Professional Services - Pricing Pressure and Pareto Rule

Jane Genova: Speechwriter - Ghostwriter

What's going on in the legal sector also is what keeps the majority of us in other kinds of professional services up at night. Each professional services firm has to establish and keep reviewing its unique pricing approaches.

Professional Services: The Soul-Crushing Trauma of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

Among the most soul-wrenching experiences in professional services is this: Pulling out all stops to serve the client and then getting stiffed. Lawyers get stiffed just like many of the rest of us in professional services.

2018 52

Professional Services - The Soul-Wrenching Matter of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

In defending the client from February 2016 until September 2018, Boies Schiller's Karen Dyer was able to persuade U.S.   When Shnaider did not pay the fee for service Judge Sullivan granted the law firm's request to withdraw from the case. 

2018 52

Professional Services Firms - The Soul-Withering Experience of Being Stiffed

Jane Genova: Speechwriter - Ghostwriter

A professional services firm does the work. When that happens, many of us blame ourselves. The invoice is sent. The invoice isn't paid.    Then it dawns: We are "being stiffed."

2018 52

Marketing Professional Services - Google Is Our Store Front

Jane Genova: Speechwriter - Ghostwriter

Traditional large and midsized law firms should join the small ones and solos in feeling threatened by the online, on-demand services of LegalZoom. Clearly, when looking for solutions, clients/customers - and not only in legal services - increasingly are making their first stop online.

2018 52

"Gravier et al. v. Amazon Content Services" - Settled, Yes, But the Woody Allen Brand Remains Damaged Goods

Jane Genova: Speechwriter - Ghostwriter

In Europe, he has found the environment more accepting of him as artist, no matter how the media outlets position and package him in the U.S. The lawsuit "Gravier Productions et al. Amazon Content Services" was really about a dispute between former lovers.

2019 52

Professional Services Firms - Fewer Insultated by Premium Branding

Jane Genova: Speechwriter - Ghostwriter

  Now, a lawsuit filed Wednesday in the U.S. In professional services, long insulated by old-fashioned premium branding, price is emerging as a deal-breaker. Forever, the business and legal media have been reporting on the need to reform traditional billing practices in the legal sector. After all, the Golden Age of Law Firms, which ended with the global financial crash of 2008, is long past.

2019 40

Let Us Pray

Jane Genova: Speechwriter - Ghostwriter

The setting was an interfaith prayer service at the Washington National Cathedral. The conservative Drudge Report is providing a "journal" of the first days of the Trump Administration. Yesterday it headlined with the description of how the new president leveraged Day One for work.

2017 52

Healthcare's Struggle in Customer Service - EyeCare Associates' Model (Northeastern OH)

Jane Genova: Speechwriter - Ghostwriter

From the get-go, Eve Care Associates surprised me with its customer service. Until then, I had regarded the healthcare system in the U.S. Ernestine the Operator was on the money when she bluntly told customers: Hey, you gotta put up with us.

2017 56

Hybrids: Package services, giving clients/customers choices

Jane Genova: Speechwriter - Ghostwriter

We in professional services are learning the hybrid approach.  At that point they expect law firms to have unbundled or a la carte services.   In executive communications, some of us are providing these same kinds of offerings which are not traditional.

Professional Services Firms, Like McKinsey - They Must Go in Search for a Soul

Jane Genova: Speechwriter - Ghostwriter

The message of the analysis is that professional services firms such as McKinsey need to develop a moral compass. In essence, The New Yorker article argues that professional services is not a value-free zone. Of course, lawyers also are part of the professional services niche.

2018 56

Brick-and-Mortar Retail: Leverage services

Jane Genova: Speechwriter - Ghostwriter

To get more of us in the store and, once in, to joyfully buy a lot, retail might consider adding services and then leveraging them brilliantly. In addition, I will file in my memory bank that this service saves me a trip to the vet.

Legal Nightmare - Eliminating the Legal Services Corporation

Jane Genova: Speechwriter - Ghostwriter

Pop culture has made us familiar with public defenders. Few, though, know about the Legal Services Corporation (LSC). On television crime shows they parachute in to assist the low- or no-income with criminal defenses. That function is guaranteed by the Sixth Amendment. Started in 1974, it assists the poor with civil legal matters. Those range from preventing foreclosures to end of life issues. The Trump Administration wants to eliminate LSC. 

2017 40

Smile Less, Get More Business in Professional Services

Jane Genova: Speechwriter - Ghostwriter

But, for them and for many of us in professional services, that might have been a dumb move. The professional services game is one filled with crisis. We are like psychics: People come to us when they are in distress. Globally, Americans are known for excessive smiling.

2017 52

Real Customer Service?

Speaking Of...

There are speakers and trainers who make their living teaching companies about customer service--what it is, and how to deliver it. Not once did anyone we spoke to say anything back, or even make eye contact with us. Maybe these are state workers, and feel that service or being cordial isn't their job. That's one reason I enjoy visiting the Southern US so much. Tags: customer service hospitality courtesy

China: Surging market for ghostwriting, editing services

Jane Genova: Speechwriter - Ghostwriter

 The form I am familiar with is coughing up the bucks for assistance from those knowing standard American English and how U.S.  Their code is that they do not expect us to get started on a project until we are paid half.

Moving sale! 20% off select public speaking coaching services through August 4!

Speak Schmeak

It's been a sweet home for us and our kitties, but we've grown out of it. And two bathrooms -- one bathroom for each of us! Check out my services page on my site, and anywhere you see a PayPal button, I'm offering 20% off the regular price of that service. I'm moving.

2011 194

Discover Card's Systems, Customer Service - Irate (Former) User Loses It

Jane Genova: Speechwriter - Ghostwriter

On a feedback survey I would not give him an "A" in savvy customer service. In addition, I shared this experience with my U.S. Let's cut to the chase. Last night I canceled my Discover Credit Card.

2016 56

Pet Grief: The quiet miracle of sympathy cards via U.S. Postal Service

Jane Genova: Speechwriter - Ghostwriter

5 year-old Havana Brown baby Carlotta passed over on February 20th, a sympathy card arrived via the U.S. Postal Service.  It's so old-fashioned: snail mail.    But it was exactly the right thing at the right time.    Almost every day after my 16.

2012 52

Public Relations Industry in U.S. - Slowing Growth

Jane Genova: Speechwriter - Ghostwriter

While other kinds of professional services, such as law, were struggling during and after the financial crash, the public relations industry was growing.  Now, studies have found that the rate of growth for public relations firms in the U.S.

Toastmasters in the U.S.

Pro Humorist

I wanted to write about my experiences of Toastmasters in the U.S. That said, I think Toastmasters in the U.S. What the U.S. So the first thing the Toasties clubs in the U.S., Also, here in the U.S. roles in the U.S. But rarely, in the U.S., and U.S. learn from their U.S. In the U.S. For my new U.S. For both the U.S. The U.S. compared with my experiences with it in the U.K.

US 116

Ghostwriters: Integrate Social Media into Portfolio of Services

Jane Genova: Speechwriter - Ghostwriter

Sure, some of us ghostwriters will get lucky.   We will get a call from a recruiter asking us to interview for a full time or contract position overseeing social media at a Fortune 500 or major professional services firm.

2014 56

Hey, We're Having Another Good-Bye Party for Retirees Leaving U.S.

Jane Genova: Speechwriter - Ghostwriter

According to the Social Security Administration, the number of retirees receiving their monthly checks outside the U.S. But instead of coming to the U.S. as so many from Europe did in the early 20th century, they are heading out of the U.S.

2019 52

Flashpoints - Yet Another One, as 2 Shot Dead at San Francisco Postal Service

Jane Genova: Speechwriter - Ghostwriter

 Someone at the U.S. Postal Service killed two and injured several others. The first flashpoint happened early this morning, East Coast time. The location was the D.C. Metro area. House majority whip Steve Scalise was gunned down, as were several others.

PowerPoint at war – how one soldier changed US strategy in Iraq

Duarte Blog

US forces in Iraq lowered their flag on Wednesday, officially marking the end of our nine-year military mission. At the time Ramadi was the source of some of the worst violence in the country, having claimed the lives of hundreds of US soldiers.

2011 84

"U.S. v. Manafort" - The Guy Could Get Off

Jane Genova: Speechwriter - Ghostwriter

Today, the jury in "U.S. Manafort" presented U.S. Communications Strategy/Services and Career Coaching. District Judge T.S. Ellis III with several questions. The one which grabbed media attention was a request to define "reasonable doubt."

2018 52

"Retirement" - Has That Been Story Line Positioned and Packaged by Financial Services Industry?

Jane Genova: Speechwriter - Ghostwriter

According to a report from Transamerica Center for Retirement Studies, more than half of us Baby Boomers have decided to work beyond age 65 and are considering not retiring at all. Most of us were struggling to keep up with technology so that we could remain employable.

2018 52

James Comey Gives Us Hope: Kavanaugh Madness Can End

Jane Genova: Speechwriter - Ghostwriter

In a highly conversational opinion piece in The New York Times he reassures us that both the FBI agents and the processes they use are up to the job. Jane Genova helps you get it for products, services, points of view, causes, branding, careers after-50, and college admission.

2018 52

The Show Got Too Wild - "U.S. v. Manafort"

Jane Genova: Speechwriter - Ghostwriter

That's U.S. Ellis III's commentary during "U.S. Communications Strategy/Services and Career Coaching. What started out as a point of great interest - and entertainment - has become a serious point of law. District Judge T.S.

2018 52

U.S. Government = Big Spender On Public Relations

Jane Genova: Speechwriter - Ghostwriter

Among the biggest users of PR services, notes Gingerich, were The Centers of Disease Control and Prevention, the Army, the Navy, EPA, FEMA, Substance Abuse and Mental Health Services Administration, and the National Institutes of Health.

2015 56

Just Call Us "Mintz" - Rebranding in the Staid Legal Sector

Jane Genova: Speechwriter - Ghostwriter

Jane Genova helps you get it for products, services, points of view, causes, branding, careers after-50, and college admission. Superlawyer David Boies is in the news a lot. So the name of the law firm he founded is also. At one time it was known as Boies, Schiller & Flexner.

2018 52

Influencers - How Not To Approach Us

Jane Genova: Speechwriter - Ghostwriter

Then they should highlight what aspects of their cause, services or product would be useful for my blogs. In essence, those needing our voice should begin getting acquainted long before they need us.

2016 56

Communications Services: Among top 5 fields hiring

Jane Genova: Speechwriter - Ghostwriter

Communications services is an industry growing about 7% [Sources: Princeton Review, Sageworks].    Because we operate so close to the point of sales, the more uncertain or slow the economy, the greater the demand for us.    Denial never leaves us, does it. 

Call To Action (CTA) Versus Influence - Confused Priorities That Will Sink Professional Services Firms

Jane Genova: Speechwriter - Ghostwriter

In professional services, there are players whose landing pages are doing exactly what they are supposed to: Positioning and packaging a call to action which gets a response. "What can you do for us to increase our global footprint?"

2015 61