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So, as a leading authority on email etiquette and productivity ( Power Sales Writing - McGraw Hill; How to Say It To Sell It! - Prentice Hall), I think it’s time to apply a couple to your inbox: received an email from a client marked !!. Will she even check her email to see if I responded? Proverbs are cool. No matter how cheesy they are, how can you argue with stuff like:

He says “the biggest factor effecting how likely I am to read and process an email is  how long it is . ” 8221;  And, he added, “ I need to be either interested or feel responsible for the outcome of the email by sentence two .” I’d like to start a  ” Twitter-ize email ” movement. One of the most charming things about Twitter is that you have to say what you want to say in 140 characters. And it’s amazing how everyone can do it.

And as much as that may sound like a blinding flash of the obvious, over coffee, it helped me see what I may not be making obvious when I teach Email Selling Skills . That is, without a plan, without knowing why you’re writing and what you specifically want to accomplish, you’re not going to design an award winning message. How hard do you work to see the beginning and end of your email before you My golf course architect husband and I were talking golf this morning. More specifically, he was talking about how he goes about his business of “finding”

One of the most often asked questions at my email etiquette, productivity and protocol workshops is: What’s the best way to close an email?  And The choice of greeting or closing and its presence or absence in an email message conveys not only an interpersonal message enabling the writer to negotiate his or her workplace relationships but also contributes to the creation of a friendly or less friendly workplace culture and, in turn, reflects this culture.” And if I could answer that question, I would.  It’s not that I don’t have my opinion.

If you’re using email to prospect (and who isn’t these days?) Forcing may be too strong a word, but the way you communicate with them, specifically, the way you write, will either be a turn off or not. Here are  4 must-apply ideas to improve your email: When or just to connect, consider if you’re (inadvertently) forcing them to reject your offer. Okay.

Friends send me appalling emails all the time. It’s not that they write them; they receive them and forward them on to me. Background: The sales person first sent the email and sales proposal to an incorrect email address, using .com The sales person had attached a copy of her original message, the one with the wrong email address, to that message. I love my friends.

“ Email sign offs may be turn offs ” said the headline. Reading got me thinking: How we sign our emails really has nothing to do with turning off our readers. It’s what we write, or don’t, that pisses them off. It’s so easy to misinterpret intent in email regardless of content. Reading about how “Sincerely” is used by 25% of business writers, and “Thank you” or “Thank you for your time” by 20% etc., Email creates the perfect storm of communication confusion… we’re all trying to get a million

Although my Harness the Business Writing Process book is mentioned in the interview, the podcast is more like a mini business writing webinar covering topics such as the writing process, writing email, writing for the web, writing reports, editing and proofreading. ...Tags: Tags: Business Training Business Writing My Books business writing report writing email writing writing proces I have taken my recent Business Author Show interview and converted it into a two-part video podcast.

“The question used to be, ‘Is it appropriate to send holiday wishes with an email?’” Sending a generic email saying “Wishing you a happy holiday from all of us at fill-in-the-blank” can actually backfire. If you haven’t yet started making your email holiday list and checking it twice, don’t start it after a few glasses of egg nog. says Sue Hershkowitz-Coore, sales trainer a nd author of How to Say It To Sell It . “With With the economy the way it is, and the need to build stronger relationships more important than ever, now it’s, ‘What can I say that will make a difference?’”