How much money are you losing because of poor public speaking skills and lack of preparation? How much credibility are you losing because your speeches are boring? How badly is the reputation of your organization suffering because the executives are simply horrible when they give a speech? ask those questions because I attended a [.]. MORE >>

I've been enjoying the recent upgrades to La Cumbre Plaza , Santa Barbara's oldest shopping mall (or "outdoor lifestyle center," if you like), which opened in 1967. And I don't necessarily mean adding upscale stores like Tiffany and Louis Vuitton to balance Sears and Claire's. However, a large portion of the mall had been ignored for decades. MORE >>

Having recently bought an iPad I am excited about the prospect of using it to give my talks. haven’t used it yet and am anxious about how the whole thing works. Is it as good as using a laptop? My 17″ MacBook Pro is heavy, so being able to project my slides using a light device like the iPad has many attractions. MORE >>

Call me a slow learner. My client told me his sales team was extraordinarily talented except for a few people who complain a lot, sell a little and seem to have an excuse for everything. He was right. They had an excuse for everything … and they actually believed themselves! Oh, and they thought we were buying it too. And they were it. MORE >>

Regular readers will know that I'm not over-impressed by 'experts' who exaggerate the importance of body language and non-verbal behavior, and especially those who continue to spread the Mehrabian myth that 93% of communication is 'non-verbal' (for more on which, see links below). MORE >>